Palma Ceia Food and Beverage Survey Sept. 2012

1. Your opinions

Palma Ceia Golf and Country Club Food and Beverage Survey:

In this survey you will be asked questions about service, food quality, and overall impressions of the 19th Hole, Main Dining Room, and Cocktail Lounge. There are several places available for additional comments.

Your survey is completely confidential. No input provided will be associated with any individual. However, if you are uncomfortable answering any question, feel free to skip the question.

Please forward this email to your spouse or any other Palma Ceia member that you know might not receive emails from The Club.

The results of this survey will be emailed to you within four weeks

Question Title

* 1. How many times per month do you use:

	0	1	2-3	4-5	6 or more
The Main Dining Room	The Main Dining Room 0	The Main Dining Room 1	The Main Dining Room 2-3	The Main Dining Room 4-5	The Main Dining Room 6 or more
The 19th Hole	The 19th Hole 0	The 19th Hole 1	The 19th Hole 2-3	The 19th Hole 4-5	The 19th Hole 6 or more
The Cocktail Lounge/Lounge Dining	The Cocktail Lounge/Lounge Dining 0	The Cocktail Lounge/Lounge Dining 1	The Cocktail Lounge/Lounge Dining 2-3	The Cocktail Lounge/Lounge Dining 4-5	The Cocktail Lounge/Lounge Dining 6 or more

Optional comment

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* 2. How would you rate the food quality?

	Very Good	Good	Average	Below Average	Poor
The Main Dining Room	The Main Dining Room Very Good	The Main Dining Room Good	The Main Dining Room Average	The Main Dining Room Below Average	The Main Dining Room Poor
The 19th Hole	The 19th Hole Very Good	The 19th Hole Good	The 19th Hole Average	The 19th Hole Below Average	The 19th Hole Poor
The Cocktail Lounge/Lounge Dining	The Cocktail Lounge/Lounge Dining Very Good	The Cocktail Lounge/Lounge Dining Good	The Cocktail Lounge/Lounge Dining Average	The Cocktail Lounge/Lounge Dining Below Average	The Cocktail Lounge/Lounge Dining Poor

Optional comment

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* 3. How would you rate the quality of service?

	Very Good	Good	Average	Below average	Poor
The Main Dining Room	The Main Dining Room Very Good	The Main Dining Room Good	The Main Dining Room Average	The Main Dining Room Below average	The Main Dining Room Poor
The 19th Hole	The 19th Hole Very Good	The 19th Hole Good	The 19th Hole Average	The 19th Hole Below average	The 19th Hole Poor
The Cocktail Lounge/Lounge Dining	The Cocktail Lounge/Lounge Dining Very Good	The Cocktail Lounge/Lounge Dining Good	The Cocktail Lounge/Lounge Dining Average	The Cocktail Lounge/Lounge Dining Below average	The Cocktail Lounge/Lounge Dining Poor

Optional comment

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* 4. How would you rate the speed of service?

	Very Good	Good	Average	Below average	Poor
The Main Dining Room	The Main Dining Room Very Good	The Main Dining Room Good	The Main Dining Room Average	The Main Dining Room Below average	The Main Dining Room Poor
The 19th Hole	The 19th Hole Very Good	The 19th Hole Good	The 19th Hole Average	The 19th Hole Below average	The 19th Hole Poor
The Cocktail Lounge/Lounge Dining	The Cocktail Lounge/Lounge Dining Very Good	The Cocktail Lounge/Lounge Dining Good	The Cocktail Lounge/Lounge Dining Average	The Cocktail Lounge/Lounge Dining Below average	The Cocktail Lounge/Lounge Dining Poor

Optional comment

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* 5. How would you rate the value for the money?

	Very Good	Good	Average	Below average	Poor
The Main Dining Room	The Main Dining Room Very Good	The Main Dining Room Good	The Main Dining Room Average	The Main Dining Room Below average	The Main Dining Room Poor
The 19th Hole	The 19th Hole Very Good	The 19th Hole Good	The 19th Hole Average	The 19th Hole Below average	The 19th Hole Poor
The Cocktail Lounge/Lounge Dining	The Cocktail Lounge/Lounge Dining Very Good	The Cocktail Lounge/Lounge Dining Good	The Cocktail Lounge/Lounge Dining Average	The Cocktail Lounge/Lounge Dining Below average	The Cocktail Lounge/Lounge Dining Poor

Optional comment

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* 6. How would you rate the ambiance in the following areas?

	Very Good	Good	Averge	Below Average	Poor
The Main Dining Room	The Main Dining Room Very Good	The Main Dining Room Good	The Main Dining Room Averge	The Main Dining Room Below Average	The Main Dining Room Poor
The 19th Hole	The 19th Hole Very Good	The 19th Hole Good	The 19th Hole Averge	The 19th Hole Below Average	The 19th Hole Poor
The Cocktail Lounge/Lounge Dining	The Cocktail Lounge/Lounge Dining Very Good	The Cocktail Lounge/Lounge Dining Good	The Cocktail Lounge/Lounge Dining Averge	The Cocktail Lounge/Lounge Dining Below Average	The Cocktail Lounge/Lounge Dining Poor

Optional comment

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* 7. Please rate your satisfaction with the following special events at The Club.

	Very Satisfied	Somewhat Satisfied	Neither Satisfied nor Dissatisfied	Somewhat Dissatisfied	Very Dissatisfied	Did not attend
Boutique De Noel	Boutique De Noel Very Satisfied	Boutique De Noel Somewhat Satisfied	Boutique De Noel Neither Satisfied nor Dissatisfied	Boutique De Noel Somewhat Dissatisfied	Boutique De Noel Very Dissatisfied	Boutique De Noel Did not attend
Children’s Holiday Events	Children’s Holiday Events Very Satisfied	Children’s Holiday Events Somewhat Satisfied	Children’s Holiday Events Neither Satisfied nor Dissatisfied	Children’s Holiday Events Somewhat Dissatisfied	Children’s Holiday Events Very Dissatisfied	Children’s Holiday Events Did not attend
Sunday Brunch	Sunday Brunch Very Satisfied	Sunday Brunch Somewhat Satisfied	Sunday Brunch Neither Satisfied nor Dissatisfied	Sunday Brunch Somewhat Dissatisfied	Sunday Brunch Very Dissatisfied	Sunday Brunch Did not attend
Palmapalooza	Palmapalooza Very Satisfied	Palmapalooza Somewhat Satisfied	Palmapalooza Neither Satisfied nor Dissatisfied	Palmapalooza Somewhat Dissatisfied	Palmapalooza Very Dissatisfied	Palmapalooza Did not attend
Havana Nights Party	Havana Nights Party Very Satisfied	Havana Nights Party Somewhat Satisfied	Havana Nights Party Neither Satisfied nor Dissatisfied	Havana Nights Party Somewhat Dissatisfied	Havana Nights Party Very Dissatisfied	Havana Nights Party Did not attend
Lobster Nights	Lobster Nights Very Satisfied	Lobster Nights Somewhat Satisfied	Lobster Nights Neither Satisfied nor Dissatisfied	Lobster Nights Somewhat Dissatisfied	Lobster Nights Very Dissatisfied	Lobster Nights Did not attend
Stone Crab Nights	Stone Crab Nights Very Satisfied	Stone Crab Nights Somewhat Satisfied	Stone Crab Nights Neither Satisfied nor Dissatisfied	Stone Crab Nights Somewhat Dissatisfied	Stone Crab Nights Very Dissatisfied	Stone Crab Nights Did not attend
Gasparilla Children’s Parade Party	Gasparilla Children’s Parade Party Very Satisfied	Gasparilla Children’s Parade Party Somewhat Satisfied	Gasparilla Children’s Parade Party Neither Satisfied nor Dissatisfied	Gasparilla Children’s Parade Party Somewhat Dissatisfied	Gasparilla Children’s Parade Party Very Dissatisfied	Gasparilla Children’s Parade Party Did not attend
Gasparilla Make Up Party & Finish Where you Started Party	Gasparilla Make Up Party & Finish Where you Started Party Very Satisfied	Gasparilla Make Up Party & Finish Where you Started Party Somewhat Satisfied	Gasparilla Make Up Party & Finish Where you Started Party Neither Satisfied nor Dissatisfied	Gasparilla Make Up Party & Finish Where you Started Party Somewhat Dissatisfied	Gasparilla Make Up Party & Finish Where you Started Party Very Dissatisfied	Gasparilla Make Up Party & Finish Where you Started Party Did not attend
Family Nights at the Pool	Family Nights at the Pool Very Satisfied	Family Nights at the Pool Somewhat Satisfied	Family Nights at the Pool Neither Satisfied nor Dissatisfied	Family Nights at the Pool Somewhat Dissatisfied	Family Nights at the Pool Very Dissatisfied	Family Nights at the Pool Did not attend
Family Bingo Nights	Family Bingo Nights Very Satisfied	Family Bingo Nights Somewhat Satisfied	Family Bingo Nights Neither Satisfied nor Dissatisfied	Family Bingo Nights Somewhat Dissatisfied	Family Bingo Nights Very Dissatisfied	Family Bingo Nights Did not attend
Cigars Smokers	Cigars Smokers Very Satisfied	Cigars Smokers Somewhat Satisfied	Cigars Smokers Neither Satisfied nor Dissatisfied	Cigars Smokers Somewhat Dissatisfied	Cigars Smokers Very Dissatisfied	Cigars Smokers Did not attend
Wine Dinners and Tasters	Wine Dinners and Tasters Very Satisfied	Wine Dinners and Tasters Somewhat Satisfied	Wine Dinners and Tasters Neither Satisfied nor Dissatisfied	Wine Dinners and Tasters Somewhat Dissatisfied	Wine Dinners and Tasters Very Dissatisfied	Wine Dinners and Tasters Did not attend
Thirsty Thursdays & Happy Hours	Thirsty Thursdays & Happy Hours Very Satisfied	Thirsty Thursdays & Happy Hours Somewhat Satisfied	Thirsty Thursdays & Happy Hours Neither Satisfied nor Dissatisfied	Thirsty Thursdays & Happy Hours Somewhat Dissatisfied	Thirsty Thursdays & Happy Hours Very Dissatisfied	Thirsty Thursdays & Happy Hours Did not attend
Kids Eat Free Tuesdays in the 19th hole	Kids Eat Free Tuesdays in the 19th hole Very Satisfied	Kids Eat Free Tuesdays in the 19th hole Somewhat Satisfied	Kids Eat Free Tuesdays in the 19th hole Neither Satisfied nor Dissatisfied	Kids Eat Free Tuesdays in the 19th hole Somewhat Dissatisfied	Kids Eat Free Tuesdays in the 19th hole Very Dissatisfied	Kids Eat Free Tuesdays in the 19th hole Did not attend
Family Night Buffets	Family Night Buffets Very Satisfied	Family Night Buffets Somewhat Satisfied	Family Night Buffets Neither Satisfied nor Dissatisfied	Family Night Buffets Somewhat Dissatisfied	Family Night Buffets Very Dissatisfied	Family Night Buffets Did not attend

Optional Comment

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* 8. What would entice you to use the Club's food and beverage offerings more often?

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* 9. If you were planning a private function (company party, wedding, shower, birthday party, rehearsal dinner, etc.), would the Club be your first choice for the event?

1 Absolutely

2 Probably

3 Maybe

4 Probably not

5 Never

Optional Comment

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* 1. How many times per month do you use:

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* 2. How would you rate the food quality?

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* 3. How would you rate the quality of service?

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* 4. How would you rate the speed of service?

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* 5. How would you rate the value for the money?

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* 6. How would you rate the ambiance in the following areas?

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* 7. Please rate your satisfaction with the following special events at The Club.

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* 8. What would entice you to use the Club's food and beverage offerings more often?

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* 9. If you were planning a private function (company party, wedding, shower, birthday party, rehearsal dinner, etc.), would the Club be your first choice for the event?

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* 10. Feel free to offer additional comments - we want to hear from you.