Breaking Down Barriers: Uncovering LGBTQIA+ discrimination in health and financial services

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* 1. True or False: Based on a 2022 survey by the Victorian Pride Lobby, one third of LGBTQIA+ people have experienced discrimination or exclusion applying for an insurance product.

True

False

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* 2. According to the Private Lives 3 survey conducted in 2019 by the Australian Research Centre in Sex, Health and Society at La Trobe University, what percentage of LGBTQIA+ Australians reported being treated unfairly in the past 12 months based on their sexual orientation?

10%

25%

40%

57%

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* 3. The Insurance Council of Australia’s Guide on Mental Health recommends that insurers should improve the provision of products and services to consumers with a past or mental health condition. How likely are LGBTQIA+ people to be diagnosed or treated with a mental health condition compared to the general population?

As likely as the general population

1.5 x more likely

2.5 x more likely

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* 4. Based on a 2022 survey by the Victorian Pride Lobby, what percentage of gender diverse respondents had difficulty with self-declaring their gender with insurers?

23%

25%

46%

76%

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* 5. According to SuperGuide, Australia's independent expert guide to superannuation and retirement planning, when was the last hurdle in Australia removed for same-sex couples and families when it comes to rules governing income tax and superannuation?

1992

2000

2010

2022

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* 6. The Victorian Pride Lobby made 24 recommendations in its 2022 report, Worth the Risk: LGBTIQA+ experiences with insurance providers. 6 of these recommendations relate to underwriting and pricing for HIV. When considering people living with HIV for life insurance, insurers should:

Refuse life insurance

Lower the potential claim paid

Ensure they have the most up to date information.

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* 7. As sexual orientation and gender identity is largely irrelevant to home insurance, there are no additional steps that can be taken to improve home insurance for LGBTQIA+ customers.

True

False

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* 8. According to St George's LGBTQI Financial Wellbeing Report from 2017, what percentage of LGBTQI Australians have faced discrimination when dealing with a financial institution in Australia?

19%

29%

39%

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* 9. Based on a 2022 survey by the Victorian Pride Lobby, what actions can insurers take to improve the inclusivity of their products?

Training on LGBTQIA+ inclusivity for service or sales staff

Ceasing collection of information on gender, salutation or relationship status, unless necessary to the insurance product, and simplifying processes for customers seeking to update their names, salutations and gender

Including depictions of LGBTQIA+ people in communications and marketing materials

Including non-binary options for gender

All of the above

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* 10. According to St George's LGBTQI Financial Wellbeing Report from 2017, the benefit of sharing finances with a partner and receiving help from kids in retirement is significantly more pronounced for heterosexual Australians than their LGBTQI counterparts (63% vs LGBTQIA+ 39%).

True

False