Copy of Sunshine Coast Community Services Society Organization Wide Participate/Client Survey

SCCSS Evaluation Survey 2024

The purpose of this survey is to collect feedback on how well Sunshine Coast Community Services is meeting the needs of our community. Your feedback is vital to our programs’ growth and improvement. We welcome your comments and suggestions for improving our services. Your contribution will be anonymous unless you would like to share your name and contact at the end of the survey.

Question Title

* 1. Which of our Community Service program/s do you access?

Arrowhead Clubhouse

Bellies and Babies

Better At Home

Child Care Resource & Referral

Children's Counselling Services

Circle of Support

Client Navigator

Community Based Victims Services

Early Intervention Program

Family Preservation & Support Services

Food Bank

Home Share

Infant Development Program

Keeping People Housed

Kids In Motion

Parent-Tot Drop-In

Police Based Victim Services

Support Services to Children/Youth

Supported Child Development Program

Thyme Second Stage

Volunteer Program

Women's Counselling Program

Women's Outreach

Yew Transition

Youth In Transition

Youth Outreach

Other (please specify)

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* 2. How did you find out about our programs?

Flyer/poster

Website

Newspaper

Social media

Searching on the internet

Word of mouth

Referral from another organization

Other (please specify)

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* 3. How long did you have to wait to receive your first call back or contact from the program?

I spoke with someone immediately

I heard back from someone the same day

I heard back from someone the next day

I heard back from someone within a week

I heard back from someone within a month

I am still waiting to hear back from someone

Other (please specify)

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* 4. How happy or unhappy are you with how you were welcomed by Community Services?

Very happy

Somewhat happy

Neither happy nor unhappy

Somewhat unhappy

Very unhappy

Please tell us more about your experience

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* 5. Overall, how would you rate the quality of your experience with Community Services?

Very positive

Somewhat positive

Neutral

Somewhat negative

Very negative

Please tell us more

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* 6. How could we make it easier for you to access and participate in our programs?

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* 7. Are you aware SCCSS has a complaint process?

Yes

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* 8. Has your quality of life improved by participating in Community Services programs?

A great deal

A lot

A moderate amount

A little

None at all

Please tell us more...

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* 9. Please share any other comments you have below:

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* 10. May we quote you anonymously?

Yes

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* 11. Can we contact you for more feedback?

Yes

If yes, please provide your first name and an email address or phone number.