SP Services - UK Customer Feedback Survey

Customer Feedback Survey

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100% of survey complete.

We would like to take this opportunity to thank you for choosing SP Services for your medical supply needs. If there is anything else that we can help with please do not hesitate to get in touch with our Customer Services team.

As a part of our ongoing commitment to provide the best quality of service to our customers we would be grateful if you could take a few moments to fill out this questionnaire & give us any feedback you may have.

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* 1. How did you shop with SP?

SP Showroom

Website Order

Email Order

Telephone

Fax

Via an SP Sales Representative

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* 2. How would you rate SP in the following areas?

	Excellent	Very Good	Good	Average	Poor	N/A
Product Quality	Product Quality Excellent	Product Quality Very Good	Product Quality Good	Product Quality Average	Product Quality Poor	Product Quality N/A
Product Range on Offer	Product Range on Offer Excellent	Product Range on Offer Very Good	Product Range on Offer Good	Product Range on Offer Average	Product Range on Offer Poor	Product Range on Offer N/A
Product Availability	Product Availability Excellent	Product Availability Very Good	Product Availability Good	Product Availability Average	Product Availability Poor	Product Availability N/A
Value for Money	Value for Money Excellent	Value for Money Very Good	Value for Money Good	Value for Money Average	Value for Money Poor	Value for Money N/A
Staff Product Knowledge	Staff Product Knowledge Excellent	Staff Product Knowledge Very Good	Staff Product Knowledge Good	Staff Product Knowledge Average	Staff Product Knowledge Poor	Staff Product Knowledge N/A

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* 3. How would you rate SP in the following areas?

	Excellent	Very Good	Good	Average	Poor	N/A
Speed of Delivery	Speed of Delivery Excellent	Speed of Delivery Very Good	Speed of Delivery Good	Speed of Delivery Average	Speed of Delivery Poor	Speed of Delivery N/A
Quality of Packaging	Quality of Packaging Excellent	Quality of Packaging Very Good	Quality of Packaging Good	Quality of Packaging Average	Quality of Packaging Poor	Quality of Packaging N/A
SP Response Time	SP Response Time Excellent	SP Response Time Very Good	SP Response Time Good	SP Response Time Average	SP Response Time Poor	SP Response Time N/A

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* 4. How would you rate SP in the following areas?

	Excellent	Very Good	Good	Average	Poor	N/A
Catalogue Design & Ease of Use	Catalogue Design & Ease of Use Excellent	Catalogue Design & Ease of Use Very Good	Catalogue Design & Ease of Use Good	Catalogue Design & Ease of Use Average	Catalogue Design & Ease of Use Poor	Catalogue Design & Ease of Use N/A
Website Design & Ease of Use	Website Design & Ease of Use Excellent	Website Design & Ease of Use Very Good	Website Design & Ease of Use Good	Website Design & Ease of Use Average	Website Design & Ease of Use Poor	Website Design & Ease of Use N/A
Mobile Website Design & Ease of Use	Mobile Website Design & Ease of Use Excellent	Mobile Website Design & Ease of Use Very Good	Mobile Website Design & Ease of Use Good	Mobile Website Design & Ease of Use Average	Mobile Website Design & Ease of Use Poor	Mobile Website Design & Ease of Use N/A
Bastion House Showroom Layout and Product Availability	Bastion House Showroom Layout and Product Availability Excellent	Bastion House Showroom Layout and Product Availability Very Good	Bastion House Showroom Layout and Product Availability Good	Bastion House Showroom Layout and Product Availability Average	Bastion House Showroom Layout and Product Availability Poor	Bastion House Showroom Layout and Product Availability N/A

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* 5. How likely is it that you would recommend SP Services to a friend or colleague?

Not at all likely

Extremely likely

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* 6. Compared to our competitors, is our service quality better, worse, or about the same?

A great deal better

Quite a bit better

Somewhat better

About the same

Somewhat worse

Quite a bit worse

A great deal worse

Don't know

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* 7. How often do you shop with SP?

Weekly

Monthly

AD HOC/As and when

Other -Please specify

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* 8. What can we do to improve our service?

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* 9. How do you like to communicate with SP Services?

	Telephone	Email	Live Web Chat	Social Media messaging	Visit Bastion House showroom	Via Regional Sales Manager/ Representative
Like	Like Telephone	Like Email	Like Live Web Chat	Like Social Media messaging	Like Visit Bastion House showroom	Like Via Regional Sales Manager/ Representative
Neither like nor dislike	Neither like nor dislike Telephone	Neither like nor dislike Email	Neither like nor dislike Live Web Chat	Neither like nor dislike Social Media messaging	Neither like nor dislike Visit Bastion House showroom	Neither like nor dislike Via Regional Sales Manager/ Representative
Dislike	Dislike Telephone	Dislike Email	Dislike Live Web Chat	Dislike Social Media messaging	Dislike Visit Bastion House showroom	Dislike Via Regional Sales Manager/ Representative

Other (please specify)

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* 10. What would you like to hear about in our regular e-newsletters? (you must be subscribed to our mailing list to receive)

	New Products	Special Offers	SP Open Days	Upcoming Exhibitions and events	Competitions and Prize Draws	Industry news and changes to legislation/ laws
Like	Like New Products	Like Special Offers	Like SP Open Days	Like Upcoming Exhibitions and events	Like Competitions and Prize Draws	Like Industry news and changes to legislation/ laws
Neither like nor dislike	Neither like nor dislike New Products	Neither like nor dislike Special Offers	Neither like nor dislike SP Open Days	Neither like nor dislike Upcoming Exhibitions and events	Neither like nor dislike Competitions and Prize Draws	Neither like nor dislike Industry news and changes to legislation/ laws
Dislike	Dislike New Products	Dislike Special Offers	Dislike SP Open Days	Dislike Upcoming Exhibitions and events	Dislike Competitions and Prize Draws	Dislike Industry news and changes to legislation/ laws

Other (please specify)

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* 11. What sector do you operate in?

Ambulance

Fire

Police

First Aid

Community First Response

Military

Business & Industry

Healthcare

Social Care

Education

Prison Service

Private Sector

Sport & Leisure

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* 12. Are you happy to be contacted with the latest offers, news and competitions?

Yes

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* 13. What's your email address?

Thank you for taking the time to complete our survey, your feedback and comments are appreciated. Best of luck with our monthly prize draw. Best wishes, the SP Team.

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* 1. How did you shop with SP?

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* 2. How would you rate SP in the following areas?

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* 3. How would you rate SP in the following areas?

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* 4. How would you rate SP in the following areas?

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* 5. How likely is it that you would recommend SP Services to a friend or colleague?

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* 6. Compared to our competitors, is our service quality better, worse, or about the same?

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* 7. How often do you shop with SP?

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* 8. What can we do to improve our service?

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* 9. How do you like to communicate with SP Services?

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* 10. What would you like to hear about in our regular e-newsletters? (you must be subscribed to our mailing list to receive)

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* 11. What sector do you operate in?

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* 12. Are you happy to be contacted with the latest offers, news and competitions?

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* 13. What's your email address?

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* 14. Name on your SP Services Account