Customer Satisfaction Survey Template
1.
How did you hear about LOSFA's Virtual Office Hours?
Website
Social Media
Word of Mouth
Other (please specify)
2.
Overall, how satisfied or dissatisfied are you with LOSFA's Virtual Support?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
*
3.
Which LOSFA representative assisted you?
(Required.)
Valerie
Rhonda
Scott
Kayla
Ebony
Brandi
Isabel
Tyana
Other (please specify)
4.
Was the representative knowledgeable about the subject matter?
Yes
No
5.
Did the representative resolve all of your issues?
Yes
No
6.
Was the representative courteous?
Yes
No
7.
On a scale of 0 to 10,
How likely is it that you would recommend LOSFA's Virtual Support to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
8.
Was the video chat feature used in your session?
Yes
No
9.
Did you experience any technical issues during your session?
Yes
No
10.
If so, please explain the issues that you experienced.
11.
Do you have any other comments, questions, or concerns?
Current Progress,
0 of 11 answered