Customer Service Survey Vehicle Sales Question Title * 1. Customer Name Question Title * 2. What is your vehicle identification number (VIN)? Question Title * 3. What is the year, make, and model of your automobile? Year Make (e.g., International) Model (e.g., ProStar) Question Title * 4. Date Purchased Question Title * 5. Regarding the purchase of your vehicle(s), how satisfied are you with the following?: Less than expected As expected More than expected Consistently more Salesperson's courtesy? Salesperson's courtesy? Less than expected Salesperson's courtesy? As expected Salesperson's courtesy? More than expected Salesperson's courtesy? Consistently more Salesperson's courtesy? Salesperson's knowledge regarding the specs and information on the vehicle? Salesperson's knowledge regarding the specs and information on the vehicle? Less than expected Salesperson's knowledge regarding the specs and information on the vehicle? As expected Salesperson's knowledge regarding the specs and information on the vehicle? More than expected Salesperson's knowledge regarding the specs and information on the vehicle? Consistently more Salesperson's knowledge regarding the specs and information on the vehicle? Overall how satisfied are you with the purchase process? Overall how satisfied are you with the purchase process? Less than expected Overall how satisfied are you with the purchase process? As expected Overall how satisfied are you with the purchase process? More than expected Overall how satisfied are you with the purchase process? Consistently more Overall how satisfied are you with the purchase process? Question Title * 6. How satisfied are you with the condition of the vehicle? Less than desirable As expected Better than expected Consistently better Question Title * 7. Would you return to Sun State to buy another vehicle? Yes No Question Title * 8. Did you meet with the Business Manager to discuss warranty? Yes No Question Title * 9. Were you introduced to the Service & Parts department? Yes No Question Title * 10. Would you recommend Sun State to your family and friends? Yes No Question Title * 11. The overall service on this purchase was… Less than desirable As expected Better than expected Consistently better Question Title * 12. Please check "Yes" to grant us permission to use your company logo and testimonial on our website in our future Yes No Question Title * 13. Please check "Yes" if you are willing to act as a reference for our company in the future Yes No Done