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HRD Customer Service Survey

Please tell us about your most recent experience with the DSHS Human Resources Division.

Question Title

* 1. Please indicate how strongly you agree or disagree with the following statements

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
I received prompt response to my question or concern.	I received prompt response to my question or concern. Strongly Disagree	I received prompt response to my question or concern. Disagree	I received prompt response to my question or concern. Neutral	I received prompt response to my question or concern. Agree	I received prompt response to my question or concern. Strongly Agree
Personnel handled my question or concern in a professional manner.	Personnel handled my question or concern in a professional manner. Strongly Disagree	Personnel handled my question or concern in a professional manner. Disagree	Personnel handled my question or concern in a professional manner. Neutral	Personnel handled my question or concern in a professional manner. Agree	Personnel handled my question or concern in a professional manner. Strongly Agree
I received the information or service I was seeking.	I received the information or service I was seeking. Strongly Disagree	I received the information or service I was seeking. Disagree	I received the information or service I was seeking. Neutral	I received the information or service I was seeking. Agree	I received the information or service I was seeking. Strongly Agree

Question Title

* 2. Overall experience rating?

Poor

Fair

Good

Excellent

Outstanding

Don’t know

Question Title

* 3. What else would you like to say?