Customer Service Agent Survey

This is a confidential survey organised by the Independent Workers Union (www.union.ie) on the terms and conditions of working as a customer service agent.

All data is strictly confidential. In leaving any personal details you accept to be contacted by the Union in relation to the survey.

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* 1. What call center do you work for?

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* 2. If there was one thing you could change, what would it be?

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* 3. Do you receive a satisfactory Christmas bonus? 

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* 4. Do you receive paid sick days off from your employer (on top of the 5 days mandated by government)

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* 5. Are you treated with dignity and respect in the workplace?

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* 6. Do you receive regular incremental satisfactory pay increases?

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* 7. Do you receive adequate break entitlements from your employer?

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* 8. Does your employer over-monitor your work?

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* 9. Are you satisfied with your over-all pay and benefits package?

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* 10. Do you feel you can progress in the company you are in?

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* 11. Are you a member of a trade union, if so, which one?

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* 12. If you are interested in taking further action and organising for improved terms and conditions, please leave your contact details below

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