Availability of books
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Availability of reference materials
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Availability of magazines and newspapers
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Electronic resources and databases
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Speed of internet service
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Helpfulness / courtesy of staff
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Speed of front desk service
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Quality of reference service
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Quietness of facility
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Convenience of library location
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Hours of library operation
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Safety/Security of the facility
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Quality of library meeting space
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Quality of Internet access or computer use
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WiFi access
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Library website
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Library catalog
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Library programs
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Overall satisfaction with library building
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Overall satisfaction with library services
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