SWCHC Mental Health and Counselling Client Experience Survey 2021

Question Title

* 1. Since March 2021 what types of services or programs have you accessed (check all that apply)?

Individual visit - In-person

Individual visit - Telephone

Individual visit - Videoconference

Group program - In-person

Group program - Telephone

Group program - Videoconference

Question Title

* 2. Did you experience any of the following issues or concerns with this virtual visit? (select all that apply):

I didn’t understand how to use the device or the software

Instructions to use the technology were not clear

My device was not working properly

The software (Zoom, PS Suites, etc) was not working properly

My internet connection was not working well

I was worried about my privacy and security

I was not able to explain my health issue virtually as well as I could have in-person

Other (please specify)

Question Title

* 3. Did you experience any of the following benefits from having this visit virtually instead of in-person? (select all that apply):

Saved time/money

Convenience (e.g. childcare; time off work)

Avoided transportation/parking issues

Felt safer than in-person visit

Was able to connect with my provider sooner

Other (please specify)

Question Title

* 4. How likely are you to choose to receive care or take part in a program virtually again (where appropriate) when in-person visits are more available?

Very unlikely

Unlikely

Neutral / I don’t have a preference either way

Likely

Very likely

	Strongly agree	Agree	Neither agree nor disagree	Disagree	Strongly disagree	Does not apply to me (N/A)
a) The wait time to receive services was reasonable for me	a) The wait time to receive services was reasonable for me Strongly agree	a) The wait time to receive services was reasonable for me Agree	a) The wait time to receive services was reasonable for me Neither agree nor disagree	a) The wait time to receive services was reasonable for me Disagree	a) The wait time to receive services was reasonable for me Strongly disagree	a) The wait time to receive services was reasonable for me Does not apply to me (N/A)
b) I felt welcome and safe at all times when accessing services at the centre	b) I felt welcome and safe at all times when accessing services at the centre Strongly agree	b) I felt welcome and safe at all times when accessing services at the centre Agree	b) I felt welcome and safe at all times when accessing services at the centre Neither agree nor disagree	b) I felt welcome and safe at all times when accessing services at the centre Disagree	b) I felt welcome and safe at all times when accessing services at the centre Strongly disagree	b) I felt welcome and safe at all times when accessing services at the centre Does not apply to me (N/A)
c) I was involved in the treatment process and support plan	c) I was involved in the treatment process and support plan Strongly agree	c) I was involved in the treatment process and support plan Agree	c) I was involved in the treatment process and support plan Neither agree nor disagree	c) I was involved in the treatment process and support plan Disagree	c) I was involved in the treatment process and support plan Strongly disagree	c) I was involved in the treatment process and support plan Does not apply to me (N/A)
d) I felt respected, heard and understood	d) I felt respected, heard and understood Strongly agree	d) I felt respected, heard and understood Agree	d) I felt respected, heard and understood Neither agree nor disagree	d) I felt respected, heard and understood Disagree	d) I felt respected, heard and understood Strongly disagree	d) I felt respected, heard and understood Does not apply to me (N/A)
e) Services were tailored to meet my cultural and linguistic needs	e) Services were tailored to meet my cultural and linguistic needs Strongly agree	e) Services were tailored to meet my cultural and linguistic needs Agree	e) Services were tailored to meet my cultural and linguistic needs Neither agree nor disagree	e) Services were tailored to meet my cultural and linguistic needs Disagree	e) Services were tailored to meet my cultural and linguistic needs Strongly disagree	e) Services were tailored to meet my cultural and linguistic needs Does not apply to me (N/A)
f) The services I received have helped me deal more effectively with my personal challenges	f) The services I received have helped me deal more effectively with my personal challenges Strongly agree	f) The services I received have helped me deal more effectively with my personal challenges Agree	f) The services I received have helped me deal more effectively with my personal challenges Neither agree nor disagree	f) The services I received have helped me deal more effectively with my personal challenges Disagree	f) The services I received have helped me deal more effectively with my personal challenges Strongly disagree	f) The services I received have helped me deal more effectively with my personal challenges Does not apply to me (N/A)

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

Does not apply to me (N/A)

a) The wait time to receive services was reasonable for me

a) The wait time to receive services was reasonable for me Strongly agree

a) The wait time to receive services was reasonable for me Agree

a) The wait time to receive services was reasonable for me Neither agree nor disagree

a) The wait time to receive services was reasonable for me Disagree

a) The wait time to receive services was reasonable for me Strongly disagree

a) The wait time to receive services was reasonable for me Does not apply to me (N/A)

b) I felt welcome and safe at all times when accessing services at the centre

b) I felt welcome and safe at all times when accessing services at the centre Strongly agree

b) I felt welcome and safe at all times when accessing services at the centre Agree

b) I felt welcome and safe at all times when accessing services at the centre Neither agree nor disagree

b) I felt welcome and safe at all times when accessing services at the centre Disagree

b) I felt welcome and safe at all times when accessing services at the centre Strongly disagree

b) I felt welcome and safe at all times when accessing services at the centre Does not apply to me (N/A)

c) I was involved in the treatment process and support plan

c) I was involved in the treatment process and support plan Strongly agree

c) I was involved in the treatment process and support plan Agree

c) I was involved in the treatment process and support plan Neither agree nor disagree

c) I was involved in the treatment process and support plan Disagree

c) I was involved in the treatment process and support plan Strongly disagree

c) I was involved in the treatment process and support plan Does not apply to me (N/A)

d) I felt respected, heard and understood

d) I felt respected, heard and understood Strongly agree

d) I felt respected, heard and understood Agree

d) I felt respected, heard and understood Neither agree nor disagree

d) I felt respected, heard and understood Disagree

d) I felt respected, heard and understood Strongly disagree

d) I felt respected, heard and understood Does not apply to me (N/A)

e) Services were tailored to meet my cultural and linguistic needs

e) Services were tailored to meet my cultural and linguistic needs Strongly agree

e) Services were tailored to meet my cultural and linguistic needs Agree

e) Services were tailored to meet my cultural and linguistic needs Neither agree nor disagree

e) Services were tailored to meet my cultural and linguistic needs Disagree

e) Services were tailored to meet my cultural and linguistic needs Strongly disagree

e) Services were tailored to meet my cultural and linguistic needs Does not apply to me (N/A)

f) The services I received have helped me deal more effectively with my personal challenges

f) The services I received have helped me deal more effectively with my personal challenges Strongly agree

f) The services I received have helped me deal more effectively with my personal challenges Agree

f) The services I received have helped me deal more effectively with my personal challenges Neither agree nor disagree

f) The services I received have helped me deal more effectively with my personal challenges Disagree

f) The services I received have helped me deal more effectively with my personal challenges Strongly disagree

f) The services I received have helped me deal more effectively with my personal challenges Does not apply to me (N/A)

SWCHC Mental Health and Counselling Client Experience Survey 2021 - 2022(Chinese Community)

Question Title

* 1. Since March 2021 what types of services or programs have you accessed (check all that apply)?

Question Title

* 2. Did you experience any of the following issues or concerns with this virtual visit? (select all that apply):

Question Title

* 3. Did you experience any of the following benefits from having this visit virtually instead of in-person? (select all that apply):

Question Title

* 4. How likely are you to choose to receive care or take part in a program virtually again (where appropriate) when in-person visits are more available?

Question Title

* 5. Please select the most appropriate response