Customer Satisfaction Survey 101
Thank you for taking a few minutes to offer feedback on your recent experience with Platinum Electric! Customer feedback has always been important to us, we take it seriously and use your feedback to make improvements to our company.
1.
How long have you been a customer of Platinum Electric?
Less than six months
Six months to a year
1 - 2 years
More than 2 years
I am not a customer
2.
What type of service did you have completed? (description of work)
3.
How was your experience with our scheduling team? Did you find your service was scheduled promptly and within your timelines?
1 star
2 stars
3 stars
4 stars
5 stars
Do you have any feedback, comments or suggestions for our scheduling team?
4.
How would you rate your experience with our Electrician (s)?
1 star
2 stars
3 stars
4 stars
5 stars
Do you have any feedback, comments or suggestions for our Electricians?
5.
How would you rate your invoicing experience? Did you receive your invoice promptly after the service was complete?
1 star
2 stars
3 stars
4 stars
5 stars
Do you have feedback, comments or suggestions for our accounting department?
6.
How would you rate our prices? Was your total invoice within a ballpark range of the originally quoted price?
1 star
2 stars
3 stars
4 stars
5 stars
Feedback on pricing
7.
Was there a confirmation call made by our scheduling team or the Electrician to confirm service details and appointment time?
Yes! The scheduling team or Electrician called to confirm our appointment and service details!
No, we didn't hear from anyone until the Electrician was on his way.
8.
Overall, how satisfied are you with your experience with Platinum Electric? Would you call Platinum Electric in the future?
1 star
2 stars
3 stars
4 stars
5 stars
We value your feedback! Let us know if you have any general comments or concerns!