Customer Satisfaction Survey 101 Thank you for taking a few minutes to offer feedback on your recent experience with Platinum Electric! Customer feedback has always been important to us, we take it seriously and use your feedback to make improvements to our company. Question Title * 1. How long have you been a customer of Platinum Electric? Less than six months Six months to a year 1 - 2 years More than 2 years I am not a customer Question Title * 2. What type of service did you have completed? (description of work) Question Title * 3. How was your experience with our scheduling team? Did you find your service was scheduled promptly and within your timelines? Do you have any feedback, comments or suggestions for our scheduling team? Question Title * 4. How would you rate your experience with our Electrician (s)? Do you have any feedback, comments or suggestions for our Electricians? Question Title * 5. How would you rate your invoicing experience? Did you receive your invoice promptly after the service was complete? Do you have feedback, comments or suggestions for our accounting department? Question Title * 6. How would you rate our prices? Was your total invoice within a ballpark range of the originally quoted price? Feedback on pricing Question Title * 7. Was there a confirmation call made by our scheduling team or the Electrician to confirm service details and appointment time? Yes! The scheduling team or Electrician called to confirm our appointment and service details! No, we didn't hear from anyone until the Electrician was on his way. Question Title * 8. Overall, how satisfied are you with your experience with Platinum Electric? Would you call Platinum Electric in the future? We value your feedback! Let us know if you have any general comments or concerns! Done