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Customer Service

Please consider only the past 12 months when ranking the services for Truist Plaza Garden Offices listed below.

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* 1. Please enter your company email address below.

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* 2. Truist Plaza Passenger Elevators - Wait Time

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* 3. All Passenger Elevators - Dependability

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* 4. All Passenger Elevators - Ride Quality

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* 5. All Passenger Elevators - Cab Finishes Well Maintained

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* 6. Service Elevators - Dependability

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* 7. Temperature Adjustment - Service Response Time

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* 8. Food Court - Climate Comfort - Winter

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* 9. Food Court - Climate Comfort - Summer

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* 10. Restrooms - Plumbing/Equipment Dependability

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* 11. Conference Center Coordination – Response Time

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* 12. Conference Center Coordination – Courtesy & Friendliness

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* 13. Conference Center Coordination – Knowledge & Effectiveness

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* 14. Garage Management - Courtesy and Friendliness

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* 15. Garage Management - Response Time

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* 16. Garage Management - Knowledge and Effectiveness

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* 17. Lobby Security Desk - Appearance of Officers (neat, in uniform or suit)

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* 18. Lobby Security Desk - Knowledge and Helpfulness of Officers

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* 19. Lobby Security Desk - Courtesy and Friendliness of Officers

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* 20. Security Card Access Services – Response Time

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* 21. Security Card Access Services – Courtesy & Friendliness

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* 22. Security Card Access Specialist – Knowledge & Effectiveness

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* 23. Security Supervisors - Courtesy and Friendliness

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* 24. Security Officers/Supervisors - Response Time

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* 25. Security Supervisors - Knowledge and Effectiveness

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* 26. Building Engineers - Courtesy and Friendliness

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* 27. Building Engineers - Appearance (neat, in uniform, name tag)

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* 28. Building Engineers - Response Time

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* 29. Building Engineers - Knowledge and Effectiveness

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* 30. Property Management Office - Courtesy and Friendliness

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* 31. Property Management Office - Response Time

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* 32. Property Management Office - Knowledge and Effectiveness

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* 33. Property Management Office - Keeping you informed on pertinent building or downtown-related matters of interest

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* 34. Passenger Elevators- Cleanliness

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* 35. Restrooms-Cleanliness

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* 36. Restrooms- Supplies replenishment

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* 37. Janitorial- Cleanliness of Common Area Lobby and Lower Lobby

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* 38. Janitorial- Vacuuming of carpets in your suite

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* 39. Janitorial - Dusting in your suite ( Please note: Housekeepers are not permitted to move paper or items on work surfaces to dust.)

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* 40. Janitorial- Hard surface cleaning in your suite

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* 41. Janitorial- Responsiveness to requests

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* 42. Janitorial- Employee appearance ( neat, in uniform, proper identification)

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* 43. Janitorial- Employee courtesy and friendliness

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* 44. Food Court- Cleanliness of seating areas (exclude store premises)

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* 45. Food Court- Public Restroom- Cleanliness

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* 46. Please provide comments on your overall experience over the past 12 months at Truist Plaza and/or how Portman Management, LLC might improve our property management services.

 

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