Customer Service Survey

Question Title

* 1. Which one of the following departments handled your support request?

Support

Billing

Sales

Networking

Question Title

* 2. Based on your most recent experience, how satisfied are you with the quality of the service provided?

0 (Not at all satisfied)

1

2

3

4

5

6

7

8

9

10 (Very satisfied)

N/A

0 (Not at all satisfied)

1

2

3

4

5

6

7

8

9

10 (Very satisfied)

N/A

Please add any additional comments below.

Question Title

* 3. What other suggestions can you offer in order for this department to improve the quality of its services?

Question Title

* 4. How much do you agree with the following statement: “The company made it easy for me to solve my problem.”

Disagree

Somewhat disagree

Neutral

Somewhat agree

Agree

Question Title

* 5. How likely would you be to recommend our company to a friend or colleague?

1 (Not at all likely)

2

3

4

5

6

7

8

9

10 (Very likely)

1 (Not at all likely)

2

3

4

5

6

7

8

9

10 (Very likely)

Please add any additional comments below.

Question Title

* 6. Overall, how satisfied are you with our company?

1 (Not at all satisfied)

2

3

4

5

6

7

8

9

10 (Very Satisfied)

N/A

1 (Not at all satisfied)

2

3

4

5

6

7

8

9

10 (Very Satisfied)

N/A

Please add any additional comments below.