Question Title * 1. How satisfied are you with your overall experience using the support portal today? Very Dissatisfied Very Satisfied Very Dissatisfied Very Satisfied Question Title * 2. Why did you visit the support portal today? To raise a new ticket To track the status of an existing ticket To manage or update a ticket To search the knowledge base To manage my account Other (please specify) Question Title * 3. How would you rate the following? Very poor Great N/A Ease of raising a new ticket Ease of raising a new ticket Very poor Ease of raising a new ticket Ease of raising a new ticket Great Ease of raising a new ticket N/A Clarity of information about ticket status Clarity of information about ticket status Very poor Clarity of information about ticket status Clarity of information about ticket status Great Clarity of information about ticket status N/A Ease of updating or managing a ticket Ease of updating or managing a ticket Very poor Ease of updating or managing a ticket Ease of updating or managing a ticket Great Ease of updating or managing a ticket N/A Ease of finding relevant knowledge base articles Ease of finding relevant knowledge base articles Very poor Ease of finding relevant knowledge base articles Ease of finding relevant knowledge base articles Great Ease of finding relevant knowledge base articles N/A Clarity of information in the articles Clarity of information in the articles Very poor Clarity of information in the articles Clarity of information in the articles Great Clarity of information in the articles N/A Usefulness of the articles in resolving your issue Usefulness of the articles in resolving your issue Very poor Usefulness of the articles in resolving your issue Usefulness of the articles in resolving your issue Great Usefulness of the articles in resolving your issue N/A Question Title * 4. If you could improve one thing about the support portal, what would it be? Done
