RTC RIDE ON-DEMAND PILOT SURVEY - APP - Re-Survey Question Title * 1. Customer Name: OK Question Title * 2. Satisfied Scale Questions Very Dissatisfied Dissatisfied Satisfied Very Satisfied Please indicate your overall satisfaction with booking rides through your smartphone App. Please indicate your overall satisfaction with booking rides through your smartphone App. Very Dissatisfied Please indicate your overall satisfaction with booking rides through your smartphone App. Dissatisfied Please indicate your overall satisfaction with booking rides through your smartphone App. Satisfied Please indicate your overall satisfaction with booking rides through your smartphone App. Very Satisfied Please indicate your overall satisfaction with the drivers' professionalism. Please indicate your overall satisfaction with the drivers' professionalism. Very Dissatisfied Please indicate your overall satisfaction with the drivers' professionalism. Dissatisfied Please indicate your overall satisfaction with the drivers' professionalism. Satisfied Please indicate your overall satisfaction with the drivers' professionalism. Very Satisfied Please indicate your overall satisfaction with your RTC Ride On-Demand trip experience. Please indicate your overall satisfaction with your RTC Ride On-Demand trip experience. Very Dissatisfied Please indicate your overall satisfaction with your RTC Ride On-Demand trip experience. Dissatisfied Please indicate your overall satisfaction with your RTC Ride On-Demand trip experience. Satisfied Please indicate your overall satisfaction with your RTC Ride On-Demand trip experience. Very Satisfied Overall, how satisfied are you with the convenience of the Ride On-Demand program? Overall, how satisfied are you with the convenience of the Ride On-Demand program? Very Dissatisfied Overall, how satisfied are you with the convenience of the Ride On-Demand program? Dissatisfied Overall, how satisfied are you with the convenience of the Ride On-Demand program? Satisfied Overall, how satisfied are you with the convenience of the Ride On-Demand program? Very Satisfied If you answered 'Dissatisfied' or 'Very Dissatisfied' to any of the questions above, please explain why. OK Survey Part Two: OK Question Title * 3. What is the average response time of your Ride On-Demand driver? 0-5 minutes 5-10 minutes 10-15 minutes longer than 15 minutes OK Question Title * 4. Are you satisfied with your drivers' typical response time? Yes No OK Question Title * 5. Do you typically schedule your Ride On-Demand rides in advance? Yes No OK Question Title * 6. Do you usually have to pay above $3 for your ride? Yes No OK Question Title * 7. If you answered 'Yes' to question 6, do you feel the cost of your trip was reasonable based on the convenience of an on-demand vehicle? Yes No I answered 'No' to question 6. OK Question Title * 8. Based on the convenience of the program, would you be willing to pay a base fare above $3 per ride? Yes No If 'Yes', what do you feel would be a reasonable base fare? OK Question Title * 9. Please indicate the primary purpose of your travel using the Ride On-Demand program (Example: work, medical appointments, grocery shopping, etc.). OK Question Title * 10. What are your suggestions for improving this program in the future? OK DONE