Customer Satisfaction Award for Local Authority Searches 2025

We’re looking for Local Authority Local Land Charges departments that display the very best levels of customer service.  If you regularly deal with a LLC team that gives you an impressive level of customer service, we want to hear from you. Nominate them by filling out the form below and telling us how they go above and beyond your expectations.

This year we’ve simplified the nomination process, asking you to rate your Local Authority from satisfactory to outstanding in six customer service areas. This should make nominations much quicker to complete.

The award individually celebrates the four types of councils: District councils, Metropolitan/Borough councils, Unitary councils, and London Boroughs. This gives us more opportunities to celebrate exceptional teams across England and Wales.

Everyone who nominates a Local Authority will be entered into a prize draw to win £50 M&S vouchers!

We respect your privacy and are not fans of spam ourselves. Be assured your information is solely for the use of verifying award voting and to contact you in the event that you win the M&S vouchers.

The deadline for this award is November 29th 2024.

Don't forget to click 'done' when you are finished!

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* 1. Please provide your details

Name:

Company

Email Address:

Phone Number:

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* 2. Name of the Local Authority you are voting for?

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* 3. Which type of company do you work for?

Conveyancing company

Personal search company

Other (please state)

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* 4. How do you rate the response time when dealing with the Local Authority?

Satisfactory – 8-10 days

Good – 5-8 days

Excellent – 3-5 days

Outstanding – 1-3 days

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* 5. How do you rate the quality of the information you receive?

Satisfactory – There are often a few details which are unclear or inaccurate which I need to clarity

Good – There are often 1 or 2 details I need to query

Excellent – There are rarely any unclear areas

Outstanding – I can’t remember the last time I needed to query a response or it was inaccurate

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* 6. How do you rate the proactiveness and helpfulness of the Local Land Charges team?

Satisfactory – If I have questions someone will get back to me within a week with the answer.

Good – My questions are answered within a day or two and they are happy for me to query details further if needed.

Excellent – My questions are usually answered that day and extra, supplementary information is often provided which really helps me and my client.

Outstanding – My questions are usually answered immediately and extra information provided. The LLC team feels like an extension of my team!

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* 7. How do you rate the Local Land Charges team for resolving issues ?

Satisfactory – I am satisfied with how they resolve issues

Good – I'm happy with how they resolve issues

Excellent – I am more than happy with how they resolve issues

Outstanding – The team go above and beyond to resolve any issues

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* 8. Is there anything else you’d like to tell us about this team and why they should win this award?

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* 9. How did you hear about this award?

Don't forget to click "done" when you're finished!