Customer Satisfaction Survey

Your feedback is important. We would appreciate your feedback on the service we provide and suggestions on how we can improve our service.

When answering the following questions, would you please consider your recent customer experience(s) with RevenueSA.

Question Title

* 1. During my interaction(s) with RevenueSA the...

	Very Satisfying	Satisfying	Neutral	Dissatisfying	Very Dissatisfying
quality of service provided to me is...	quality of service provided to me is... Very Satisfying	quality of service provided to me is... Satisfying	quality of service provided to me is... Neutral	quality of service provided to me is... Dissatisfying	quality of service provided to me is... Very Dissatisfying
ease of accessing the service is...	ease of accessing the service is... Very Satisfying	ease of accessing the service is... Satisfying	ease of accessing the service is... Neutral	ease of accessing the service is... Dissatisfying	ease of accessing the service is... Very Dissatisfying
amount of time it took for me to get the service is...	amount of time it took for me to get the service is... Very Satisfying	amount of time it took for me to get the service is... Satisfying	amount of time it took for me to get the service is... Neutral	amount of time it took for me to get the service is... Dissatisfying	amount of time it took for me to get the service is... Very Dissatisfying

Question Title

* 2. During my interaction(s) with RevenueSA I...

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
was informed of everything I required, in relation to my enquiry, in order to comply with my state revenue obligations	was informed of everything I required, in relation to my enquiry, in order to comply with my state revenue obligations Strongly Agree	was informed of everything I required, in relation to my enquiry, in order to comply with my state revenue obligations Agree	was informed of everything I required, in relation to my enquiry, in order to comply with my state revenue obligations Neutral	was informed of everything I required, in relation to my enquiry, in order to comply with my state revenue obligations Disagree	was informed of everything I required, in relation to my enquiry, in order to comply with my state revenue obligations Strongly Disagree	was informed of everything I required, in relation to my enquiry, in order to comply with my state revenue obligations N/A
experienced knowledgeable and competent staff	experienced knowledgeable and competent staff Strongly Agree	experienced knowledgeable and competent staff Agree	experienced knowledgeable and competent staff Neutral	experienced knowledgeable and competent staff Disagree	experienced knowledgeable and competent staff Strongly Disagree	experienced knowledgeable and competent staff N/A
was treated fairly	was treated fairly Strongly Agree	was treated fairly Agree	was treated fairly Neutral	was treated fairly Disagree	was treated fairly Strongly Disagree	was treated fairly N/A
thought the staff went the extra mile to make sure I got what I needed	thought the staff went the extra mile to make sure I got what I needed Strongly Agree	thought the staff went the extra mile to make sure I got what I needed Agree	thought the staff went the extra mile to make sure I got what I needed Neutral	thought the staff went the extra mile to make sure I got what I needed Disagree	thought the staff went the extra mile to make sure I got what I needed Strongly Disagree	thought the staff went the extra mile to make sure I got what I needed N/A

Question Title

* 3. In relation to my request/enquiry

I got what I required

I did not get what I required

I got part of what I required

Question Title

* 4. What can RevenueSA do to improve your customer experience with us?

Question Title

* 5. Your contact details (optional)

Name

Email Address

Phone Number