CSQ Quality of Service Survey - December 2023 A. Demographic Information Question Title * 1. What is your current position in relation to ELT? ELT Educator Engaged with an ELT School Stakeholder Service Provider Other (please specify) Question Title * 2. Age Under 30 years 30 - 45 years 46 - 55 years Over 55 years Question Title * 3. Gender Male Female Prefer not to say Other (please specify) B. General Information about the Service Question Title * 4. Where did you hear about the services offered by the ELT Council? From colleagues/friends/family From the ELT Council Website Other (please specify) Question Title * 5. When did you last make use of the services offered by the ELT Council? (enter date) Question Title * 6. How many times did you use services provided by the ELT Council? Once More than once Question Title * 7. Which is the means of communication you used most to access the services of the ELT Council? Physically at the premises Email Phone Social Media Other (please specify) Question Title * 8. Select the purpose of reaching out to the ELT Council ELT Permits CPD TEFL Courses TELT SEPTT Industry Matters Visa Issues General Enquiries Other (please specify) C. Quality of Service Question Title * 9. How satisfied are you with the quality of service received from the ELT Council? 1 - Very Dissatisfied 2 3 4 5 - Very Satisfied 1 - Very Dissatisfied 2 3 4 5 - Very Satisfied Kindly provide a short justification for the above score. Comments help us interpret the given score better. Question Title * 10. The information provided by the ELT Council was correct and accurate. 1 - Strongly Disagree 2 3 4 5 - Strongly Agree 1 - Strongly Disagree 2 3 4 5 - Strongly Agree Kindly provide a short justification for the above score. Comments help us interpret the given score better. Question Title * 11. The officer provided you with enough information to solve the issue/concern. 1 - Strongly Disagree 2 3 4 5 - Strongly Agree 1 - Strongly Disagree 2 3 4 5 - Strongly Agree Kindly provide a short justification for the above score. Comments help us interpret the given score better. Question Title * 12. The officer showed an understanding to your situation and paid attention when interacting with you. 1 - Strongly Disagree 2 3 4 5 - Strongly Agree 1 - Strongly Disagree 2 3 4 5 - Strongly Agree Kindly provide a short justification for the above score. Comments help us interpret the given score better. Question Title * 13. The services of the ELT Council were timely without undue delays and lengthy processes. 1 - Strongly Disagree 2 3 4 5 - Strongly Agree 1 - Strongly Disagree 2 3 4 5 - Strongly Agree Kindly provide a short justification for the above score. Comments help us interpret the given score better. Question Title * 14. The services of the ELT Council can be accessed easily. 1 - Strongly Disagree 2 3 4 5 - Strongly Agree 1 - Strongly Disagree 2 3 4 5 - Strongly Agree Kindly provide a short justification for the above score. Comments help us interpret the given score better. Question Title * 15. Would you recommend the services of the ELT Council to a colleague/family/friend? Yes No Question Title * 16. Please provide a reason for your answer to the previous question. Question Title * 17. The ELT Council is doing its best to regulate and support the industry efficiently and effectively. 1 - Strongly Disagree 2 3 4 5 - Strongly Agree 1 - Strongly Disagree 2 3 4 5 - Strongly Agree Kindly provide a short justification for the above score. Comments help us interpret the given score better. Question Title * 18. Any suggestions on how the services of the ELT Council can be improved? Question Title * 19. Any other feedback you would like to share with us? Done