Quality of Service Survey - December 2023

A. Demographic Information

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* 1. What is your current position in relation to ELT?

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* 2. Age

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* 3. Gender

B. General Information about the Service

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* 4. Where did you hear about the services offered by the ELT Council?

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* 5. When did you last make use of the services offered by the ELT Council?
(enter date)

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* 6. How many times did you use services provided by the ELT Council?

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* 7. Which is the means of communication you used most to access the services of the ELT Council?

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* 8. Select the purpose of reaching out to the ELT Council

C. Quality of Service

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* 9. How satisfied are you with the quality of service received from the ELT Council?

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* 10. The information provided by the ELT Council was correct and accurate.

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* 11. The officer provided you with enough information to solve the issue/concern.

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* 12. The officer showed an understanding to your situation and paid attention when interacting with you.

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* 13. The services of the ELT Council were timely without undue delays and lengthy processes.

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* 14. The services of the ELT Council can be accessed easily.

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* 15. Would you recommend the services of the ELT Council to a colleague/family/friend?

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* 16. Please provide a reason for your answer to the previous question.

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* 17. The ELT Council is doing its best to regulate and support the industry efficiently and effectively. 

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* 18. Any suggestions on how the services of the ELT Council can be improved?

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* 19. Any other feedback you would like to share with us?

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