2022 Electric Utility Customer Experience Survey

This is an independent survey not commissioned by any public utility or supplier. The purpose of this survey is to capture your thoughts and feelings related to your electric utility/power company and the service you receive from them. At the end of the survey, you can opt-in for more information on products discussed in this survey.

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* 1. Do you own your home?

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* 2. Do you currently have solar installed at your home?

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* 3. On the scale below, select the option that most closely describes how satisfied you are with your electric or power utility

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* 4. Please rank the following factors from highest concern (1) to lowest concern (5) as related to your power provider.

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* 5. On average, how frequently do you experience power outages/interruptions?

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* 6. How long does your average power outage last?

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* 7. How would you rate the customer service that you receive from your power utility?

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* 8. By your estimate, what is the average monthly cost of your electricity bill?

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* 9. Do you feel that the price you pay for electricity is appropriate for the service you receive?

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* 10. On the scale below, how interested would you be in switching from your utility (grid) power service to an off-grid power service?

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* 11. Do you have any thoughts to share on your experience as a power utility customer?

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* 12. What is your ZipCode?

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* 13. Include your email below if you would like to receive information on utility alternative off-grid services when available in your area (optional).

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 100% of survey complete.

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