Community Pharmacy Scotland (CPS): Communications Survey 2024

This is an anonymous survey, there is therefore no judgment, we do not take anything personally, and there are no wrong answers. We do these surveys to improve what we do, so please be as (brutally) honest as you can.

All information is for internal CPS use only.

Question Title

* 1. Which of the following best describes your role?

Independent Pharmacy Owner

CCA

Superintendent

Pharmacist (excluding self-employed locums)

Foundation Trainee Pharmacist

Locum Pharmacist

Pharmacy Technician

Dispensing Assistant

Medicines counter assistant/healthcare assistant/healthcare partner i.e. those who are directly involved in the sale of over the counter medicines

Central Staff – not directly working in the pharmacy but those who undertake a central management role.

Primary Care Colleague

Other (please specify)

Question Title

* 2. How often do you feel informed about important updates and changes from Community Pharmacy Scotland?

Always

Frequently

Sometimes

Rarely

Never

Question Title

* 3. Which communication channels do you find most useful for receiving updates from Community Pharmacy Scotland?

eNewsletter

Website

Members Area (Minutes + Agendas)

Social Media

Video Content

Phone Call

Other (please specify)

Question Title

* 4. How would you rate the clarity and relevance of information received through each of these channels?

	Excellent	Good	Fair	Poor	N/A
Emails/ Mailings	Emails/ Mailings Excellent	Emails/ Mailings Good	Emails/ Mailings Fair	Emails/ Mailings Poor	Emails/ Mailings N/A
eNewsletter	eNewsletter Excellent	eNewsletter Good	eNewsletter Fair	eNewsletter Poor	eNewsletter N/A
Video Updates	Video Updates Excellent	Video Updates Good	Video Updates Fair	Video Updates Poor	Video Updates N/A
Website	Website Excellent	Website Good	Website Fair	Website Poor	Website N/A
Social Media	Social Media Excellent	Social Media Good	Social Media Fair	Social Media Poor	Social Media N/A
Webinars / Online Meetings	Webinars / Online Meetings Excellent	Webinars / Online Meetings Good	Webinars / Online Meetings Fair	Webinars / Online Meetings Poor	Webinars / Online Meetings N/A
In-person Meetings/ Events	In-person Meetings/ Events Excellent	In-person Meetings/ Events Good	In-person Meetings/ Events Fair	In-person Meetings/ Events Poor	In-person Meetings/ Events N/A

The section below aims to understand your meeting preferences so that we can better organise meetings going forward.

Question Title

* 5. How do you prefer to attend the following types of meetings?

	Remote	Hybrid	No Preference	Face to Face / In-person Meetings	N/A
Small Meetings (1-4 people)	Small Meetings (1-4 people) Remote	Small Meetings (1-4 people) Hybrid	Small Meetings (1-4 people) No Preference	Small Meetings (1-4 people) Face to Face / In-person Meetings	Small Meetings (1-4 people) N/A
Medium Meetings (5-20 people)	Medium Meetings (5-20 people) Remote	Medium Meetings (5-20 people) Hybrid	Medium Meetings (5-20 people) No Preference	Medium Meetings (5-20 people) Face to Face / In-person Meetings	Medium Meetings (5-20 people) N/A
Large Meetings (20+ people)	Large Meetings (20+ people) Remote	Large Meetings (20+ people) Hybrid	Large Meetings (20+ people) No Preference	Large Meetings (20+ people) Face to Face / In-person Meetings	Large Meetings (20+ people) N/A
Morning Meeting (09:00 to 11:59)	Morning Meeting (09:00 to 11:59) Remote	Morning Meeting (09:00 to 11:59) Hybrid	Morning Meeting (09:00 to 11:59) No Preference	Morning Meeting (09:00 to 11:59) Face to Face / In-person Meetings	Morning Meeting (09:00 to 11:59) N/A
Afternoon Meetings (12:00 to 16:59)	Afternoon Meetings (12:00 to 16:59) Remote	Afternoon Meetings (12:00 to 16:59) Hybrid	Afternoon Meetings (12:00 to 16:59) No Preference	Afternoon Meetings (12:00 to 16:59) Face to Face / In-person Meetings	Afternoon Meetings (12:00 to 16:59) N/A
Evening Meetings (17:00 to 21:00)	Evening Meetings (17:00 to 21:00) Remote	Evening Meetings (17:00 to 21:00) Hybrid	Evening Meetings (17:00 to 21:00) No Preference	Evening Meetings (17:00 to 21:00) Face to Face / In-person Meetings	Evening Meetings (17:00 to 21:00) N/A

Question Title

* 6. Is there anything you would like to see improved with the way we conduct meetings at CPS?

The section below is here to help us understand how to improve the functionality of our (www.cps.scot) website:

Question Title

* 7. How do you access information on the CPS website?

Search Bar

Navigation Header i.e. News & Insights, NHS Services

Footer Links

Homepage Buttons

Homepage News Carousel

I Don't Use the CPS Website

Other (please specify)

Question Title

* 8. How easy do you find it to access information on the CPS website?

Very easy

Easy

Neither easy nor difficult

Difficult

Very difficult

Question Title

* 9. Is there anything you would like to see improved upon on the CPS website? (This is your chance to tell us what you would like to see in the future)

We have just updated our social media strategy with the new mantra being "only speak when you have something to say". This is to ensure we don't waste your precious time and only show you relevant/ useful information. In the next section we would like to understand how you perceive and use our social media content.

Question Title

* 10. To what extent do you find our content?

	Extremely	Very	Somewhat	Not So Much	Not at All
Informative	Informative Extremely	Informative Very	Informative Somewhat	Informative Not So Much	Informative Not at All
Influential (i.e. championing community pharmacy)	Influential (i.e. championing community pharmacy) Extremely	Influential (i.e. championing community pharmacy) Very	Influential (i.e. championing community pharmacy) Somewhat	Influential (i.e. championing community pharmacy) Not So Much	Influential (i.e. championing community pharmacy) Not at All
Promotive (i.e. promoting relevant resources/ events to pharmacy teams)	Promotive (i.e. promoting relevant resources/ events to pharmacy teams) Extremely	Promotive (i.e. promoting relevant resources/ events to pharmacy teams) Very	Promotive (i.e. promoting relevant resources/ events to pharmacy teams) Somewhat	Promotive (i.e. promoting relevant resources/ events to pharmacy teams) Not So Much	Promotive (i.e. promoting relevant resources/ events to pharmacy teams) Not at All
Reactive (i.e. responsive to current affairs)	Reactive (i.e. responsive to current affairs) Extremely	Reactive (i.e. responsive to current affairs) Very	Reactive (i.e. responsive to current affairs) Somewhat	Reactive (i.e. responsive to current affairs) Not So Much	Reactive (i.e. responsive to current affairs) Not at All

Question Title

* 11. What is your preferred social media platform for you (or your teams) to receive community pharmacy information?

Facebook (Meta)

X (previously known as twitter)

Instagram

TikTok

YouTube

Other (please specify)

None of the above

Question Title

* 12. What types of content would you like to hear more/ less about in our communications?

	More	Less	No Change
NHS Pharmacy First Scotland	NHS Pharmacy First Scotland More	NHS Pharmacy First Scotland Less	NHS Pharmacy First Scotland No Change
Supervision	Supervision More	Supervision Less	Supervision No Change
Negotiations	Negotiations More	Negotiations Less	Negotiations No Change
Independent Prescribing/ NHS PFS Plus	Independent Prescribing/ NHS PFS Plus More	Independent Prescribing/ NHS PFS Plus Less	Independent Prescribing/ NHS PFS Plus No Change
NES Educational Information	NES Educational Information More	NES Educational Information Less	NES Educational Information No Change
Medicine Shortages MSANS/ SSPs	Medicine Shortages MSANS/ SSPs More	Medicine Shortages MSANS/ SSPs Less	Medicine Shortages MSANS/ SSPs No Change
SG Circulars	SG Circulars More	SG Circulars Less	SG Circulars No Change
Courier Services	Courier Services More	Courier Services Less	Courier Services No Change
Events i.e. Health Awards	Events i.e. Health Awards More	Events i.e. Health Awards Less	Events i.e. Health Awards No Change
Adjusted Prices	Adjusted Prices More	Adjusted Prices Less	Adjusted Prices No Change
eDispensing/ ePrescribing	eDispensing/ ePrescribing More	eDispensing/ ePrescribing Less	eDispensing/ ePrescribing No Change
CP Vacancies	CP Vacancies More	CP Vacancies Less	CP Vacancies No Change
Good News Stories from Community Pharmacy	Good News Stories from Community Pharmacy More	Good News Stories from Community Pharmacy Less	Good News Stories from Community Pharmacy No Change
eLogbook	eLogbook More	eLogbook Less	eLogbook No Change
Experiential Learning	Experiential Learning More	Experiential Learning Less	Experiential Learning No Change

Other (please specify)

As you may well be aware there are currently many pressures and developments impacting the community pharmacy network. What we would like to understand in the section below is what types of content you would like us to communicate going forward:

Question Title

* 13. Is there anything you would like to see improved in our social media content? (i.e. video/ audio content - resources/ info)

Question Title

* 14. Is there anything you would like to add? In terms of the type of content CPS publishes. (please tell us areas you would like to see us focus on going forward)

We have developed several apps and digital services on our website, in the section below we would like to understand how/ whether you use those services so that we can continue to improve our digital offering:

Question Title

* 15. Which of the following apps and digital services have you used in the last 6 months? (click into the options to view)

	Yes (I have used it in past 6 months)	No (not in the last 6 months)	Never
Part 7 App	Part 7 App Yes (I have used it in past 6 months)	Part 7 App No (not in the last 6 months)	Part 7 App Never
Adjusted Prices App	Adjusted Prices App Yes (I have used it in past 6 months)	Adjusted Prices App No (not in the last 6 months)	Adjusted Prices App Never
Shortage Reporter App	Shortage Reporter App Yes (I have used it in past 6 months)	Shortage Reporter App No (not in the last 6 months)	Shortage Reporter App Never
Shortages Notifications (email)	Shortages Notifications (email) Yes (I have used it in past 6 months)	Shortages Notifications (email) No (not in the last 6 months)	Shortages Notifications (email) Never
Add a Vacancy App	Add a Vacancy App Yes (I have used it in past 6 months)	Add a Vacancy App No (not in the last 6 months)	Add a Vacancy App Never
Vacancies app	Vacancies app Yes (I have used it in past 6 months)	Vacancies app No (not in the last 6 months)	Vacancies app Never
NHS Pharmacy First Hub	NHS Pharmacy First Hub Yes (I have used it in past 6 months)	NHS Pharmacy First Hub No (not in the last 6 months)	NHS Pharmacy First Hub Never
Courier Services	Courier Services Yes (I have used it in past 6 months)	Courier Services No (not in the last 6 months)	Courier Services Never
PVG Scheme	PVG Scheme Yes (I have used it in past 6 months)	PVG Scheme No (not in the last 6 months)	PVG Scheme Never
Pricing Enquiry	Pricing Enquiry Yes (I have used it in past 6 months)	Pricing Enquiry No (not in the last 6 months)	Pricing Enquiry Never
SG Circulars	SG Circulars Yes (I have used it in past 6 months)	SG Circulars No (not in the last 6 months)	SG Circulars Never
SG Circular Notifications (email)	SG Circular Notifications (email) Yes (I have used it in past 6 months)	SG Circular Notifications (email) No (not in the last 6 months)	SG Circular Notifications (email) Never
Operational Logbook	Operational Logbook Yes (I have used it in past 6 months)	Operational Logbook No (not in the last 6 months)	Operational Logbook Never
Financial Framework	Financial Framework Yes (I have used it in past 6 months)	Financial Framework No (not in the last 6 months)	Financial Framework Never
Serious Shortage Protocols (SSPs)	Serious Shortage Protocols (SSPs) Yes (I have used it in past 6 months)	Serious Shortage Protocols (SSPs) No (not in the last 6 months)	Serious Shortage Protocols (SSPs) Never
Medicine Supply Alert Notices	Medicine Supply Alert Notices Yes (I have used it in past 6 months)	Medicine Supply Alert Notices No (not in the last 6 months)	Medicine Supply Alert Notices Never
News	News Yes (I have used it in past 6 months)	News No (not in the last 6 months)	News Never

Other (please specify)

Question Title

* 16. When is the best time for you to receive communications from Community Pharmacy Scotland?

	08:00 to 09:00	09:00 to 10:00	10:00 to 11:00	11:00 to 12:00	12:00 to 13:00	13:00 to 14:00	14:00 to 15:00	15:00 to 16:00	16:00 to 17:00	17:00 to 18:00	18:00 to 19:00	19:00 to 20:00	20:00 to 21:00	21:00 to 22:00
Monday	Monday 08:00 to 09:00	Monday 09:00 to 10:00	Monday 10:00 to 11:00	Monday 11:00 to 12:00	Monday 12:00 to 13:00	Monday 13:00 to 14:00	Monday 14:00 to 15:00	Monday 15:00 to 16:00	Monday 16:00 to 17:00	Monday 17:00 to 18:00	Monday 18:00 to 19:00	Monday 19:00 to 20:00	Monday 20:00 to 21:00	Monday 21:00 to 22:00
Tuesday	Tuesday 08:00 to 09:00	Tuesday 09:00 to 10:00	Tuesday 10:00 to 11:00	Tuesday 11:00 to 12:00	Tuesday 12:00 to 13:00	Tuesday 13:00 to 14:00	Tuesday 14:00 to 15:00	Tuesday 15:00 to 16:00	Tuesday 16:00 to 17:00	Tuesday 17:00 to 18:00	Tuesday 18:00 to 19:00	Tuesday 19:00 to 20:00	Tuesday 20:00 to 21:00	Tuesday 21:00 to 22:00
Wednesday	Wednesday 08:00 to 09:00	Wednesday 09:00 to 10:00	Wednesday 10:00 to 11:00	Wednesday 11:00 to 12:00	Wednesday 12:00 to 13:00	Wednesday 13:00 to 14:00	Wednesday 14:00 to 15:00	Wednesday 15:00 to 16:00	Wednesday 16:00 to 17:00	Wednesday 17:00 to 18:00	Wednesday 18:00 to 19:00	Wednesday 19:00 to 20:00	Wednesday 20:00 to 21:00	Wednesday 21:00 to 22:00
Thursday	Thursday 08:00 to 09:00	Thursday 09:00 to 10:00	Thursday 10:00 to 11:00	Thursday 11:00 to 12:00	Thursday 12:00 to 13:00	Thursday 13:00 to 14:00	Thursday 14:00 to 15:00	Thursday 15:00 to 16:00	Thursday 16:00 to 17:00	Thursday 17:00 to 18:00	Thursday 18:00 to 19:00	Thursday 19:00 to 20:00	Thursday 20:00 to 21:00	Thursday 21:00 to 22:00
Friday	Friday 08:00 to 09:00	Friday 09:00 to 10:00	Friday 10:00 to 11:00	Friday 11:00 to 12:00	Friday 12:00 to 13:00	Friday 13:00 to 14:00	Friday 14:00 to 15:00	Friday 15:00 to 16:00	Friday 16:00 to 17:00	Friday 17:00 to 18:00	Friday 18:00 to 19:00	Friday 19:00 to 20:00	Friday 20:00 to 21:00	Friday 21:00 to 22:00

Question Title

* 17. Finally, is there anything you would like to add in terms of our communications?

100% of survey complete.