Community Pharmacy Scotland (CPS): Communications Survey 2024

This is an anonymous survey, there is therefore no judgment, we do not take anything personally, and there are no wrong answers. We do these surveys to improve what we do, so please be as (brutally) honest as you can.

All information is for internal CPS use only.
1.Which of the following best describes your role?
2.How often do you feel informed about important updates and changes from Community Pharmacy Scotland?
3.Which communication channels do you find most useful for receiving updates from Community Pharmacy Scotland?
4.How would you rate the clarity and relevance of information received through each of these channels?
Excellent
Good
Fair
Poor
N/A
Emails/ Mailings
eNewsletter
Video Updates
Website
Social Media
Webinars / Online Meetings
In-person Meetings/ Events
The section below aims to understand your meeting preferences so that we can better organise meetings going forward.
5.How do you prefer to attend the following types of meetings?
Remote
Hybrid
No Preference 
Face to Face / In-person Meetings
N/A
Small Meetings (1-4 people)
Medium Meetings (5-20 people)
Large Meetings (20+ people)
Morning Meeting (09:00 to 11:59)
Afternoon Meetings (12:00 to 16:59)
Evening Meetings (17:00 to 21:00)
6.Is there anything you would like to see improved with the way we conduct meetings at CPS?
The section below is here to help us understand how to improve the functionality of our (www.cps.scot) website:
7.How do you access information on the CPS website?
8.How easy do you find it to access information on the CPS website?
9.Is there anything you would like to see improved upon on the CPS website? (This is your chance to tell us what you would like to see in the future)
We have just updated our social media strategy with the new mantra being "only speak when you have something to say". This is to ensure we don't waste your precious time and only show you relevant/ useful information. In the next section we would like to understand how you perceive and use our social media content.
10.To what extent do you find our content?
Extremely 
Very
Somewhat
Not So Much
Not at All
Informative 
Influential (i.e. championing community pharmacy)
Promotive (i.e. promoting relevant resources/ events to pharmacy teams) 
Reactive (i.e. responsive to current affairs)
11.What is your preferred social media platform for you (or your teams) to receive community pharmacy information?
12.What types of content would you like to hear more/ less about in our communications?
More
Less
No Change
NHS Pharmacy First Scotland
Supervision 
Negotiations
Independent Prescribing/ NHS PFS Plus
NES Educational Information
Medicine Shortages MSANS/ SSPs
SG Circulars
Courier Services
Events i.e. Health Awards
Adjusted Prices
eDispensing/ ePrescribing
CP Vacancies
Good News Stories from Community Pharmacy
eLogbook
Experiential Learning
As you may well be aware there are currently many pressures and developments impacting the community pharmacy network. What we would like to understand in the section below is what types of content you would like us to communicate going forward:
13.Is there anything you would like to see improved in our social media content? (i.e. video/ audio content - resources/ info)
14.Is there anything you would like to add? In terms of the type of content CPS publishes. (please tell us areas you would like to see us focus on going forward)
We have developed several apps and digital services on our website, in the section below we would like to understand how/ whether you use those services so that we can continue to improve our digital offering:
15.Which of the following apps and digital services have you used in the last 6 months? (click into the options to view)
Yes (I have used it in past 6 months)
No (not in the last 6 months)
Never
16.When is the best time for you to receive communications from Community Pharmacy Scotland?
08:00 to 09:00
09:00 to 10:00
10:00 to 11:00
11:00 to 12:00
12:00 to 13:00
13:00 to 14:00
14:00 to 15:00
15:00 to 16:00
16:00 to 17:00
17:00 to 18:00
18:00 to 19:00
19:00 to 20:00
20:00 to 21:00
21:00 to 22:00
Monday
Tuesday
Wednesday
Thursday
Friday
17.Finally, is there anything you would like to add in terms of our communications?
100%