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* 1. My responsibilities within the organization and as a contracted provider are clear and established in writing.

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* 2. There is an effective mechanism for resolving conflict between the organization and contracted service providers including conflicts of interest.

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* 3. As a contracted provider I receive information about the organization’s performance, meaning outcomes in consumer satisfaction.

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* 4. The organization has an effective quality improvement process.

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* 5. I participate in the organization’s quality improvement activities.

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* 6. Outcome data is used to improve service delivery.

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* 7. The organization’s services are well coordinated.

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* 8. The organization facilitates timely and easy access for consumers.

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* 9. Access to emergency and crisis intervention services for consumers is available 24x7.

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* 10. The organization maintains good working relations with its contracted service providers.

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* 11. The organization works in partnership with the community to improve services and advocate on the behalf of consumers.

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* 12. The organization adequately addresses liability issues regarding its contracted service providers.

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* 13. The organization has informed me of its confidentiality policy and procedures.

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* 14. The organization monitors and evaluates the quality of the services I provide.

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* 15. Contracted providers are treated without favoritism by the organization.

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