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Customer Satisfaction Survey
1.
On a scale of 0 to 10,
How likely is it that you would recommend Nasfund to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
2.
Please provide a reason for your rating. What is it that we should change for you to rank Nasfund higher?
3.
How would you rate Nasfund's service since January 2018?
Excellent (beats your expectations)
Very Good (fairly satisfactory)
Average (needs some improvement)
Poor (needs lot of improvement)
4.
How would you rate the level of service provided by Nasfund branches since January 2018?
Excellent (beats your expectation)
very Good (fairly satisfactory)
Average (needs some improvement)
Poor (needs lot of improvement)
5.
How would you rate the level of service provided by Nasfund contributions Savings Loan Society (NCSL) since January 2018?
Excellent (beats your expectation)
Very Good (fairly satisfactory)
Average (needs some improvements)
Poor (needs lot of improvement)
Not Applicable (not an NCSL member)
6.
How would you rate NASFUND's Investment Strategy (Portfolio)?
Excellent (beats your expectations)
Very Good (Fairly Satisfactory)
Average (needs some improvement)
Poor (needs lot of improvement)
Don't Know
7.
Are your enquirers being responded to within 24 hours?
Always
Someimes
Not at All
Don't Know
8.
How long did it take to process your unemployment benefits?
24 hours
5 working days
one month
longer than one month
not applicable
9.
How often do you use NASFUND services?
(please tick cells that apply to you)
Weekly
Monthly
Once a Year
Few Times a Year
Don't Know
Counter Visits
Weekly
Monthly
Once a Year
Few Times a Year
Don't Know
Call Centre
Weekly
Monthly
Once a Year
Few Times a Year
Don't Know
SMS Balance
Weekly
Monthly
Once a Year
Few Times a Year
Don't Know
Online Statement
Weekly
Monthly
Once a Year
Few Times a Year
Don't Know
10.
How would you rate the NASFUND Member Online Portal
Excellent ( Exceeds your expectations)
Very Good (Satisfactory)
Average (needs some improvement)
Poor ( needs a lot of improvement)
Don't Know
11.
Are you currently using the NASFUND App on your smart phone
Yes
No
12.
What is your preferred mode of receiving NASFUND updates? (Tick top 3 preference)
Newspaper
Facebook
Word of Mouth
Radio
Linkedin
TV
SMS
E-Newsletter
Website
13.
Are you currently doing voluntary contributions?
Yes
No
Don't know about voluntary contributions
14.
Do you have an inactive account at:
NASFUND
Nambawan Super
Other
15.
Which is your MOST preferred distribution medium for Annual Member Statement? Choose only one medium.
Through Smartphone App
Through Email
Through Online Portal (Website)
By Visiting a Branch
Through Post Office Box
Via Employer HR/ Payroll
