Customer Satisfaction Survey Question Title * 1. How likely is it that you would recommend Nasfund to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 2. Please provide a reason for your rating. What is it that we should change for you to rank Nasfund higher? Question Title * 3. How would you rate Nasfund's service since January 2018? Excellent (beats your expectations) Very Good (fairly satisfactory) Average (needs some improvement) Poor (needs lot of improvement) Question Title * 4. How would you rate the level of service provided by Nasfund branches since January 2018? Excellent (beats your expectation) very Good (fairly satisfactory) Average (needs some improvement) Poor (needs lot of improvement) Question Title * 5. How would you rate the level of service provided by Nasfund contributions Savings Loan Society (NCSL) since January 2018? Excellent (beats your expectation) Very Good (fairly satisfactory) Average (needs some improvements) Poor (needs lot of improvement) Not Applicable (not an NCSL member) Question Title * 6. How would you rate NASFUND's Investment Strategy (Portfolio)? Excellent (beats your expectations) Very Good (Fairly Satisfactory) Average (needs some improvement) Poor (needs lot of improvement) Don't Know Question Title * 7. Are your enquirers being responded to within 24 hours? Always Someimes Not at All Don't Know Question Title * 8. How long did it take to process your unemployment benefits? 24 hours 5 working days one month longer than one month not applicable Question Title * 9. How often do you use NASFUND services? (please tick cells that apply to you) Weekly Monthly Once a Year Few Times a Year Don't Know Counter Visits Counter Visits Weekly Counter Visits Monthly Counter Visits Once a Year Counter Visits Few Times a Year Counter Visits Don't Know Call Centre Call Centre Weekly Call Centre Monthly Call Centre Once a Year Call Centre Few Times a Year Call Centre Don't Know SMS Balance SMS Balance Weekly SMS Balance Monthly SMS Balance Once a Year SMS Balance Few Times a Year SMS Balance Don't Know Online Statement Online Statement Weekly Online Statement Monthly Online Statement Once a Year Online Statement Few Times a Year Online Statement Don't Know Question Title * 10. How would you rate the NASFUND Member Online Portal Excellent ( Exceeds your expectations) Very Good (Satisfactory) Average (needs some improvement) Poor ( needs a lot of improvement) Don't Know Question Title * 11. Are you currently using the NASFUND App on your smart phone Yes No Question Title * 12. What is your preferred mode of receiving NASFUND updates? (Tick top 3 preference) Newspaper Facebook Word of Mouth Radio Linkedin TV SMS E-Newsletter Website Question Title * 13. Are you currently doing voluntary contributions? Yes No Don't know about voluntary contributions Question Title * 14. Do you have an inactive account at: NASFUND Nambawan Super Other Question Title * 15. Which is your MOST preferred distribution medium for Annual Member Statement? Choose only one medium. Through Smartphone App Through Email Through Online Portal (Website) By Visiting a Branch Through Post Office Box Via Employer HR/ Payroll Done
