DEPENDABILITY: consistently meet deadlines; reliable
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RESPONSIVENESS: prompt response to concerns & questions
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INFORMATIVE: keep you informed on progress & changes
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COMMUNICATION: listen carefully; communicate effectively
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INVOLVEMENT: frequent / proactive correspondence & phone calls; prioritize your project
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ATTITUDE: relate well to you; friendly & courteous
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KNOWLEDGEABLE: relevant expertise; recommend appropriate solutions
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TECHNICAL QUALITY: plans, specifications, reports & other documents
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VALUE: value of services received based on cost of service
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