2022 Democracy Awards - Nomination Form for Constituent Service

Constituent Service Overview

This award focuses on how an office interacts with, assists, and works on behalf of its constituents. We expect to see that an office demonstrates excellence through specific practices that are thoroughly rooted in the office’s values and incorporated into the office’s work, including specific, methodical, and consistent processes for achieving measurable results in constituent service. Please note: this award is independent of legislative achievements, and emphasis is on effectiveness not efficiency (e.g., use of, and adherence to, metrics for outcomes rather than simply measuring the time it takes to resolve a constituent case request or respond to an email). For example:

Impressive mail quality, established workflow, and efficient turnaround times
Effectiveness in the office acting as ombudsman for constituents with federal agencies (casework)
Responsiveness in constituent meetings, events, and field work
Whether the office has implemented processes or tools which have resulted in improved timeliness, cost savings, and constituent satisfaction such as manuals, handbooks, and guides
Effective online, social media, and/or in-person and/or telephone town hall meetings geared toward assisting constituents, especially in times of disaster/crisis/global pandemic
Celebrating successes regarding constituent casework and staff interactions
Hiring staffers skills to the needs of constituents in order to bridge communication barriers
Going “above and beyond” to support constituent needs and actively represent the district/state while in Washington, DC

PLEASE NOTE:
It may be necessary for CMF to learn more about your office’s policies and processes in order to evaluate your nomination fully and assess your practices against those of other nominees. We will do this by interviewing select staffers and reviewing certain documents. We understand the sensitive nature of this information and would keep it completely confidential.

By completing the following application for a Democracy Award, you are indicating that your office is prepared to be interviewed by CMF and submit requested documents as part of the review process. If you have any questions or issues in submitting your nomination, please contact CMF@CongressFoundation.org.