Screen Reader Mode Icon Check SCREEN READER MODE to make this survey compatible with screen readers. Customer Satisfaction Survey Question Title * 1. Which title best describes how you do business with the Building Department? Contractor Architect/Engineer Plans Expediter Homeowner Other (please specify) OK Question Title * 2. How long have you been doing business with the Building Department? Less than 6 months 6 months to less than 1 year 1 year to less than 3 years 3 years or more OK Question Title * 3. What was the subject of your recent visit with the Building Department? Obtaining a permit Obtaining a Certificate of Occupancy Resolving a Building Code violation Other (please specify) OK Question Title * 4. How would you rate your overall experience with the Building Department? Very Dissatisfied Dissatisfied Somewhat Dissatisfied Somewhat Satisfied Satisfied Very Satisfied Very Dissatisfied Dissatisfied Somewhat Dissatisfied Somewhat Satisfied Satisfied Very Satisfied OK Question Title * 5. How would you rate your experience with the Permit Application Process? Very Dissatisfied Dissatisfied Somewhat Dissatisfied Somewhat Satisfied Satisfied Very Satisfied Customer service Customer service Very Dissatisfied Customer service Dissatisfied Customer service Somewhat Dissatisfied Customer service Somewhat Satisfied Customer service Satisfied Customer service Very Satisfied Professionalism Professionalism Very Dissatisfied Professionalism Dissatisfied Professionalism Somewhat Dissatisfied Professionalism Somewhat Satisfied Professionalism Satisfied Professionalism Very Satisfied Understanding customers' needs Understanding customers' needs Very Dissatisfied Understanding customers' needs Dissatisfied Understanding customers' needs Somewhat Dissatisfied Understanding customers' needs Somewhat Satisfied Understanding customers' needs Satisfied Understanding customers' needs Very Satisfied Timeliness Timeliness Very Dissatisfied Timeliness Dissatisfied Timeliness Somewhat Dissatisfied Timeliness Somewhat Satisfied Timeliness Satisfied Timeliness Very Satisfied Employees' knowledge Employees' knowledge Very Dissatisfied Employees' knowledge Dissatisfied Employees' knowledge Somewhat Dissatisfied Employees' knowledge Somewhat Satisfied Employees' knowledge Satisfied Employees' knowledge Very Satisfied OK Question Title * 6. How would you rate your experience with the Plan Review process (Building Department only and does not reflect other departments such as Planning, Fire, Public Works, etc.)? Very Dissatisfied Dissatisfied Somewhat Dissatisfied Somewhat Satisfied Satisfied Very Satisfied Customer service Customer service Very Dissatisfied Customer service Dissatisfied Customer service Somewhat Dissatisfied Customer service Somewhat Satisfied Customer service Satisfied Customer service Very Satisfied Professionalism Professionalism Very Dissatisfied Professionalism Dissatisfied Professionalism Somewhat Dissatisfied Professionalism Somewhat Satisfied Professionalism Satisfied Professionalism Very Satisfied Understanding customers' needs Understanding customers' needs Very Dissatisfied Understanding customers' needs Dissatisfied Understanding customers' needs Somewhat Dissatisfied Understanding customers' needs Somewhat Satisfied Understanding customers' needs Satisfied Understanding customers' needs Very Satisfied Timeliness Timeliness Very Dissatisfied Timeliness Dissatisfied Timeliness Somewhat Dissatisfied Timeliness Somewhat Satisfied Timeliness Satisfied Timeliness Very Satisfied Employees' knowledge Employees' knowledge Very Dissatisfied Employees' knowledge Dissatisfied Employees' knowledge Somewhat Dissatisfied Employees' knowledge Somewhat Satisfied Employees' knowledge Satisfied Employees' knowledge Very Satisfied OK Question Title * 7. What is your level of satisfaction with the time it took for your permit to be issued? Very Dissatisfied Dissatisfied Somewhat Dissatisfied Somewhat Satisfied Satisfied Very Satisfied Very Dissatisfied Dissatisfied Somewhat Dissatisfied Somewhat Satisfied Satisfied Very Satisfied OK Question Title * 8. How would you rate your experience with Inspection Services? Very Dissatisfied Dissatisfied Somewhat Dissatisfied Somewhat Satisfied Satisfied Very Satisfied Customer service Customer service Very Dissatisfied Customer service Dissatisfied Customer service Somewhat Dissatisfied Customer service Somewhat Satisfied Customer service Satisfied Customer service Very Satisfied Professionalism Professionalism Very Dissatisfied Professionalism Dissatisfied Professionalism Somewhat Dissatisfied Professionalism Somewhat Satisfied Professionalism Satisfied Professionalism Very Satisfied Understanding customers' needs Understanding customers' needs Very Dissatisfied Understanding customers' needs Dissatisfied Understanding customers' needs Somewhat Dissatisfied Understanding customers' needs Somewhat Satisfied Understanding customers' needs Satisfied Understanding customers' needs Very Satisfied Timeliness Timeliness Very Dissatisfied Timeliness Dissatisfied Timeliness Somewhat Dissatisfied Timeliness Somewhat Satisfied Timeliness Satisfied Timeliness Very Satisfied Employees' knowledge Employees' knowledge Very Dissatisfied Employees' knowledge Dissatisfied Employees' knowledge Somewhat Dissatisfied Employees' knowledge Somewhat Satisfied Employees' knowledge Satisfied Employees' knowledge Very Satisfied OK Question Title * 9. How would you rate your experience with requesting Building Department records? Very Dissatisfied Dissatisfied Somewhat Dissatisfied Somewhat Satisfied Satisfied Very Satisfied N/A (Did not use Records Management) Customer service Customer service Very Dissatisfied Customer service Dissatisfied Customer service Somewhat Dissatisfied Customer service Somewhat Satisfied Customer service Satisfied Customer service Very Satisfied Customer service N/A (Did not use Records Management) Professionalism Professionalism Very Dissatisfied Professionalism Dissatisfied Professionalism Somewhat Dissatisfied Professionalism Somewhat Satisfied Professionalism Satisfied Professionalism Very Satisfied Professionalism N/A (Did not use Records Management) Understanding customers' needs Understanding customers' needs Very Dissatisfied Understanding customers' needs Dissatisfied Understanding customers' needs Somewhat Dissatisfied Understanding customers' needs Somewhat Satisfied Understanding customers' needs Satisfied Understanding customers' needs Very Satisfied Understanding customers' needs N/A (Did not use Records Management) Timeliness Timeliness Very Dissatisfied Timeliness Dissatisfied Timeliness Somewhat Dissatisfied Timeliness Somewhat Satisfied Timeliness Satisfied Timeliness Very Satisfied Timeliness N/A (Did not use Records Management) Employees' knowledge Employees' knowledge Very Dissatisfied Employees' knowledge Dissatisfied Employees' knowledge Somewhat Dissatisfied Employees' knowledge Somewhat Satisfied Employees' knowledge Satisfied Employees' knowledge Very Satisfied Employees' knowledge N/A (Did not use Records Management) OK Question Title * 10. How would you rate your experience with the Building Department Call Center? Very Dissatisfied Dissatisfied Somewhat Dissatisfied Somewhat Satisfied Satisfied Very Satisfied N/A (Did not use the Building Department Call Center) Customer service Customer service Very Dissatisfied Customer service Dissatisfied Customer service Somewhat Dissatisfied Customer service Somewhat Satisfied Customer service Satisfied Customer service Very Satisfied Customer service N/A (Did not use the Building Department Call Center) Professionalism Professionalism Very Dissatisfied Professionalism Dissatisfied Professionalism Somewhat Dissatisfied Professionalism Somewhat Satisfied Professionalism Satisfied Professionalism Very Satisfied Professionalism N/A (Did not use the Building Department Call Center) Understanding customers' needs Understanding customers' needs Very Dissatisfied Understanding customers' needs Dissatisfied Understanding customers' needs Somewhat Dissatisfied Understanding customers' needs Somewhat Satisfied Understanding customers' needs Satisfied Understanding customers' needs Very Satisfied Understanding customers' needs N/A (Did not use the Building Department Call Center) Timeliness Timeliness Very Dissatisfied Timeliness Dissatisfied Timeliness Somewhat Dissatisfied Timeliness Somewhat Satisfied Timeliness Satisfied Timeliness Very Satisfied Timeliness N/A (Did not use the Building Department Call Center) Employees' knowledge Employees' knowledge Very Dissatisfied Employees' knowledge Dissatisfied Employees' knowledge Somewhat Dissatisfied Employees' knowledge Somewhat Satisfied Employees' knowledge Satisfied Employees' knowledge Very Satisfied Employees' knowledge N/A (Did not use the Building Department Call Center) OK Question Title * 11. Do you have any suggestions for improving our services? OK DONE
