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Customer Satisfaction Survey
1.
Which title best describes how you do business with the Building Department?
Contractor
Architect/Engineer
Plans Expediter
Homeowner
Other (please specify)
2.
How long have you been doing business with the Building Department?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years or more
3.
What was the subject of your recent visit with the Building Department?
Obtaining a permit
Obtaining a Certificate of Occupancy
Resolving a Building Code violation
Other (please specify)
4.
How would you rate your overall experience with the Building Department?
Very Dissatisfied
1 star
Dissatisfied
2 stars
Somewhat Dissatisfied
3 stars
Somewhat Satisfied
4 stars
Satisfied
5 stars
Very Satisfied
6 stars
5.
How would you rate your experience with the
Permit Application
Process?
Very Dissatisfied
Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Customer service
Very Dissatisfied
Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Professionalism
Very Dissatisfied
Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Understanding customers' needs
Very Dissatisfied
Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Timeliness
Very Dissatisfied
Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Employees' knowledge
Very Dissatisfied
Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
6.
How would you rate your experience with the
Plan Review
process (
Building Department only and does not reflect other departments such as Planning, Fire, Public Works, etc.
)?
Very Dissatisfied
Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Customer service
Very Dissatisfied
Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Professionalism
Very Dissatisfied
Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Understanding customers' needs
Very Dissatisfied
Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Timeliness
Very Dissatisfied
Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Employees' knowledge
Very Dissatisfied
Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
7.
What is your level of satisfaction with the time it took for your permit to be issued?
Very Dissatisfied
1 star
Dissatisfied
2 stars
Somewhat Dissatisfied
3 stars
Somewhat Satisfied
4 stars
Satisfied
5 stars
Very Satisfied
6 stars
8.
How would you rate your experience with
Inspection Services
?
Very Dissatisfied
Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Customer service
Very Dissatisfied
Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Professionalism
Very Dissatisfied
Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Understanding customers' needs
Very Dissatisfied
Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Timeliness
Very Dissatisfied
Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Employees' knowledge
Very Dissatisfied
Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
9.
How would you rate your experience with requesting Building Department records?
Very Dissatisfied
Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
N/A (Did not use Records Management)
Customer service
Very Dissatisfied
Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
N/A (Did not use Records Management)
Professionalism
Very Dissatisfied
Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
N/A (Did not use Records Management)
Understanding customers' needs
Very Dissatisfied
Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
N/A (Did not use Records Management)
Timeliness
Very Dissatisfied
Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
N/A (Did not use Records Management)
Employees' knowledge
Very Dissatisfied
Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
N/A (Did not use Records Management)
10.
How would you rate your experience with the Building Department Call Center?
Very Dissatisfied
Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
N/A (Did not use the Building Department Call Center)
Customer service
Very Dissatisfied
Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
N/A (Did not use the Building Department Call Center)
Professionalism
Very Dissatisfied
Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
N/A (Did not use the Building Department Call Center)
Understanding customers' needs
Very Dissatisfied
Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
N/A (Did not use the Building Department Call Center)
Timeliness
Very Dissatisfied
Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
N/A (Did not use the Building Department Call Center)
Employees' knowledge
Very Dissatisfied
Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
N/A (Did not use the Building Department Call Center)
11.
Do you have any suggestions for improving our services?
Current Progress,
0 of 11 answered
