MGH Diagnostic Imaging Patient Survey

Question Title

* Which of the following areas of the Diagnostic Imaging Department did you visit for your test? (for classification purposes)

Bone Mineral Densitometry (BMD)

C2 Cardiology (Echo, Stress, or Holter)

Mammography

MRI

Nuclear Medicine

Pulmonary Function Testing (PFT) and Sleep Lab

Ultrasound

Vascular

X-Ray

I’m not sure

Question Title

* 1. How satisfied were you with your overall experience during your exam in Diagnostic Imaging?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Question Title

* 2. How satisfied were you with your experience with booking your exam?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Question Title

* 3. What was your wait time on the day of the exam?

My exam was performed on time

Delayed, but my expectations were timely managed. A staff member provided the reason for the delay and apologized

I waited long, without any explanation from the staff

Question Title

* 4. Politeness and courtesy: During your appointment, how friendly was our team?

Extremely friendly

Very friendly

Somewhat friendly

Not so friendly

Not at all friendly

Question Title

* 5. Did you have any concerns about any of the following aspects of your Diagnostic Imaging appointment?

Automated appointment notifications

Pre-test/procedure instructions

Wayfinding

Check in and registration process

Post-exam/procedure instructions

Cleanliness of the department

Comments (optional)

Question Title

* 6. Optional: How can we improve the services we offer and your experience?

Manager's contacts:
- CT, MRI, X-Ray, Ultrasound, Mammography, Vascular, Special Procedures, and BMD - Sally Ischiropoulos, 416-469-6580 ext. 3015, Sally.Ischiropoulos@tehn.ca
- Nuclear Medicine, Cardiology (Echo, Holter, Stress testing, ECG), and Chest Centre (Pulmonary Testing, Sleep Lab) - Max Volin, 416-469-6580 ext. 3138, Max.Volin@tehn.ca
*Note: the hospital cannot guarantee the security of emails during transmission from external servers.