Anonymised, generalised information about LeO complaints relating to all CLC-regulated practices, should be published annually on the CLC website
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Complaints as a percentage of each firm’s transactions should be published annually on the CLC website
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Find a Licensed Conveyancer should have annual data about complaints as a percentage of transactions recorded alongside each firm’s entry
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Comparison websites should have annual data about complaints as a percentage of transactions alongside each firm’s price and consumer feedback information
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