Customer Feedback 2023

At Oprema, we're constantly looking at ways to improve our service to you, so we'd love to get your feedback.

We fully appreciate your responses and time taken to complete our survey. All entrants will be placed into a prize draw* to win a £250 Amazon gift voucher!

*T&Cs apply.

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* 1. Your details

Name

Company

Job Title

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* 2. How important are the following characteristics when choosing a security distributor? (5 = most important, 1 = least important)

	1	2	3	4	5
Product availability	Product availability 1	Product availability 2	Product availability 3	Product availability 4	Product availability 5
Technical knowledge / support	Technical knowledge / support 1	Technical knowledge / support 2	Technical knowledge / support 3	Technical knowledge / support 4	Technical knowledge / support 5
Sales engagement / support	Sales engagement / support 1	Sales engagement / support 2	Sales engagement / support 3	Sales engagement / support 4	Sales engagement / support 5
Logistics capability	Logistics capability 1	Logistics capability 2	Logistics capability 3	Logistics capability 4	Logistics capability 5
Credit terms	Credit terms 1	Credit terms 2	Credit terms 3	Credit terms 4	Credit terms 5
Price	Price 1	Price 2	Price 3	Price 4	Price 5

Other comments

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* 3. What is your biggest challenge when purchasing security products?

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* 4. How would you rate the following value-adding aspects of working with Oprema? (5 = most important, 1 = least important)

	1	2	3	4	5
Product demonstrations	Product demonstrations 1	Product demonstrations 2	Product demonstrations 3	Product demonstrations 4	Product demonstrations 5
Broad product offering	Broad product offering 1	Broad product offering 2	Broad product offering 3	Broad product offering 4	Broad product offering 5
New technology and solution awareness	New technology and solution awareness 1	New technology and solution awareness 2	New technology and solution awareness 3	New technology and solution awareness 4	New technology and solution awareness 5
Supplier / manufacturer engagement	Supplier / manufacturer engagement 1	Supplier / manufacturer engagement 2	Supplier / manufacturer engagement 3	Supplier / manufacturer engagement 4	Supplier / manufacturer engagement 5
Project support	Project support 1	Project support 2	Project support 3	Project support 4	Project support 5
Regular consultations with Oprema representatives	Regular consultations with Oprema representatives 1	Regular consultations with Oprema representatives 2	Regular consultations with Oprema representatives 3	Regular consultations with Oprema representatives 4	Regular consultations with Oprema representatives 5
Events	Events 1	Events 2	Events 3	Events 4	Events 5
Training	Training 1	Training 2	Training 3	Training 4	Training 5

Other comments

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* 5. How would you rate the Oprema technical support on the following aspects? (5 = excellent, 1 = poor)

	1	2	3	4	5
Knowledge of CCTV technology	Knowledge of CCTV technology 1	Knowledge of CCTV technology 2	Knowledge of CCTV technology 3	Knowledge of CCTV technology 4	Knowledge of CCTV technology 5
Knowledge of access control technology	Knowledge of access control technology 1	Knowledge of access control technology 2	Knowledge of access control technology 3	Knowledge of access control technology 4	Knowledge of access control technology 5
Knowledge of fire technology	Knowledge of fire technology 1	Knowledge of fire technology 2	Knowledge of fire technology 3	Knowledge of fire technology 4	Knowledge of fire technology 5
Knowledge of intruder technology	Knowledge of intruder technology 1	Knowledge of intruder technology 2	Knowledge of intruder technology 3	Knowledge of intruder technology 4	Knowledge of intruder technology 5
Response time	Response time 1	Response time 2	Response time 3	Response time 4	Response time 5
Solution design including integration	Solution design including integration 1	Solution design including integration 2	Solution design including integration 3	Solution design including integration 4	Solution design including integration 5
Technical demonstrations	Technical demonstrations 1	Technical demonstrations 2	Technical demonstrations 3	Technical demonstrations 4	Technical demonstrations 5
Pre-sales project support	Pre-sales project support 1	Pre-sales project support 2	Pre-sales project support 3	Pre-sales project support 4	Pre-sales project support 5
Post-sales project support	Post-sales project support 1	Post-sales project support 2	Post-sales project support 3	Post-sales project support 4	Post-sales project support 5

Other comments

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* 6. Have you attended a training session at Oprema HQ in Cardiff?

Yes

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* 7. If yes, how could we improve our current training sessions?

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* 8. What training sessions would you be interested in attending next year?

Dahua

Texecom

Paxton

Apollo

Ajax

Other (please specify)

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* 9. How would you rate our courier service on the following aspects? (5 = excellent, 1 = poor)

	1	2	3	4	5
Consistency of delivery (regular time slot)	Consistency of delivery (regular time slot) 1	Consistency of delivery (regular time slot) 2	Consistency of delivery (regular time slot) 3	Consistency of delivery (regular time slot) 4	Consistency of delivery (regular time slot) 5
On-time delivery	On-time delivery 1	On-time delivery 2	On-time delivery 3	On-time delivery 4	On-time delivery 5
Package condition	Package condition 1	Package condition 2	Package condition 3	Package condition 4	Package condition 5

Other comments

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* 10. Do you buy Dahua products from any other distributors? If yes, what are the main reasons you purchase from them? If no, please go to Q11.

Stock availability

Technical support

Sales support

Price

Credit limit

Other (please specify)

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* 11. What future technology do you feel will become part of your business?

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* 12. Would you like to be contacted by a member of our sales team to discuss how Oprema could work closer in the future as a key supplier to your business?

Yes

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* 13. What is your biggest challenge that Oprema can help you with going into 2024?

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* 14. How do you prefer to read product catalogues?

Digital

Printed hard copy

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* 15. If you've placed an order on our website, on a scale from 1 to 5, how easy did you find the ordering process? (5 = excellent, 1 = poor). If not, please go to Q14.

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 16. On a scale of 1-5, how easy do you find it to navigate our website?

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 17. Have you used the following features on our website?

RMA portal

Invoice viewer

Cable guide

Product favourites

Clearance sale

Proof of delivery

Open orders

Other (please specify)

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* 1. Your details

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* 2. How important are the following characteristics when choosing a security distributor? (5 = most important, 1 = least important)

Question Title

* 3. What is your biggest challenge when purchasing security products?

Question Title

* 4. How would you rate the following value-adding aspects of working with Oprema? (5 = most important, 1 = least important)

Question Title

* 5. How would you rate the Oprema technical support on the following aspects? (5 = excellent, 1 = poor)

Question Title

* 6. Have you attended a training session at Oprema HQ in Cardiff?

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* 7. If yes, how could we improve our current training sessions?

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* 8. What training sessions would you be interested in attending next year?

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* 9. How would you rate our courier service on the following aspects? (5 = excellent, 1 = poor)

Question Title

* 10. Do you buy Dahua products from any other distributors? If yes, what are the main reasons you purchase from them? If no, please go to Q11.

Question Title

* 11. What future technology do you feel will become part of your business?

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* 12. Would you like to be contacted by a member of our sales team to discuss how Oprema could work closer in the future as a key supplier to your business?

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* 13. What is your biggest challenge that Oprema can help you with going into 2024?

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* 14. How do you prefer to read product catalogues?

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* 15. If you've placed an order on our website, on a scale from 1 to 5, how easy did you find the ordering process? (5 = excellent, 1 = poor). If not, please go to Q14.

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* 16. On a scale of 1-5, how easy do you find it to navigate our website?

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* 17. Have you used the following features on our website?

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* 18. In your opinion, how could we improve our current website?