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Stakeholder Satisfaction Survey

Stakeholder Satisfaction Survey

Charlotte Behavioral Health Care, Inc. is interested in hearing from our stakeholders.  Your feedback helps us improve our processes and services to better serve our community. 
 
Thank you for participating in this survey.  If you have any questions, please call the Quality Management Department at 941-639-8300 ext. 2310 or 2262.
 
The full survey contains 16 questions and should take no longer than 10 minutes to complete.  Again, your feedback is valuable and appreciated.
1.During the past 12 months, how often have you had contact with CBHC?
2.How long have you been involved with CBHC?
3.Which of the following best describes you:
4.If applicable, which location(s)?
5.If applicable, which service(s)?
6.Did you receive the service/assistance you needed as a result of your contact?
7.Please rate CBHC in regard to:  Accessibility (Physical location, Environmental, Attitudinal, Financial, Employment, Communication/Technology)
8.Please rate CBHC staff in regard to:  Courtesy/Helpfulness
9.Please rate CBHC staff in regard to:  Knowledge/Expertise
10.Please rate CBHC in regard to:  Successful resolution of your need/issue (if applicable)
11.Please rate your overall satisfaction with CBHC
12.Please rate CBHC's reputation within the community
13.Please rate CBHC in regard to the phone system (e.g. navigation, user friendliness, etc.)
14.Please rate CBHC in regards to the timeliness in which your call was answered or your voicemail was returned.
15.What (if any) are gaps in the services CBHC offers, or what kind of new services might be beneficial to the population we serve?
16.Please add any additional comments or feedback that you would like to express.