WorkBC How Are We Doing? Customer Service Survey We are very interested in your comments about your experience with the WorkBC-Centre Vernon. Question Title * 1. How did you hear about us? Newspaper Word of Mouth Radio Social Media School Family Member Service Agency - please list agency below Other or Service Agency Question Title * 2. What service did you use in our office today? Resource Centre Case Managed Services Workshop Self Employment Services Business Services Other (please specify) Question Title * 3. How long did you wait to receive services? Within a few minutes By the end of the day Less than a week Less than two weeks Greater than two weeks Other (please specify) Question Title * 4. We would like to know how satisfied you were with the following: Poor Fair Good Very Good Our customer service Our customer service Poor Our customer service Fair Our customer service Good Our customer service Very Good The service/information I received was The service/information I received was Poor The service/information I received was Fair The service/information I received was Good The service/information I received was Very Good Access to services was Access to services was Poor Access to services was Fair Access to services was Good Access to services was Very Good The skill and competence of the staff. The skill and competence of the staff. Poor The skill and competence of the staff. Fair The skill and competence of the staff. Good The skill and competence of the staff. Very Good Overall service quality. Overall service quality. Poor Overall service quality. Fair Overall service quality. Good Overall service quality. Very Good Question Title * 5. Would you like to be added to our email mail-out lists to receive information on upcoming workshops, seminars, and events? (we protect your email address and you can be removed from the list easily) Yes, email me regarding Employment Services Yes, email me regarding Employer Services No thank you Please include your email address if you would like to receive the information listed above. Question Title * 6. Additional Comments (for example, what could we do better or are there other services we could offer?) Thank you for taking the time to complete this survey. We do value your feedback. Done