Abandon Rate
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Agent Satisfaction
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Attrition Rate
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Average Handling Time (AHT)
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Cost Per Call
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Customer Complaint Volumes
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Customer Effort
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Customer Experience
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Customer Satisfaction
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First Contact Resolution (FCR)
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Forecast Accuracy
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Net Promoter Score (NPS)
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NetEasy Score
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Occupancy
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Quality Scores
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Sales Volume
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Schedule Adherence
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Service Level
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Shrinkage
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Utilization
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