Carolina Complete Health Provider Feedback Survey Visit us on the web: network.carolinacompletehealth.com Question Title * 1. My interaction was with: Carolina Complete Health Network Provider Network Support Team Carolina Complete Health Network Provider Engagement Team Other (please specify) Question Title * 2. My interaction was via Phone Email Virtual meeting In person meeting Question Title * 3. Overall, on a scale of 1 to 5 with 5 being the most satisfied, how satisfied are you with your interaction today? 1 - Very dissatisfied 2 - Dissatisfied 3 - Neutral - neither satisfied nor dissatisfied 4 - Satisfied 5 - Very satisfied Question Title * 4. I feel supported but my problems are still not being resolved Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Question Title * 5. Overall, on a scale of 1 to 5 with 5 being the most satisfied, how satisfied are you with Carolina Complete Health's ability to pay claims accurately and timely? 1 - Very dissatisfied 2 - Dissatisfied 3 - Neutral - neither satisfied nor dissatisfied 4 - Satisfied 5 - Very satisfied Please feel free to offer additional feedback about your experience with claims. Question Title * 6. Overall, on a scale of 1 to 5 with 5 being most satisfied, how satisfied are you with Carolina Complete Health's prior authorization/service authorization process? 1 - Very dissatisfied 2 - Dissatisfied 3 - Neutral - neither satisfied nor dissatisfied 4 - Satisfied 5 - Very satisfied Please feel free to provide additional feedback on your experience with our prior authorization process. Question Title * 7. Do you feel supported by Carolina Complete Health Network's Provider Support and Provider Engagement teams? Yes, I have the support I need No, I do not feel I am getting the support I need I have not been in contact with the Provider Support or Provider Engagement teams Please feel free to provide additional feedback on your experience with our provider support teams. Question Title * 8. If you would like someone to reach out to you or if you would like to offer additional feedback, please complete the form below. Name/Title Practice/Organization Email Address Phone Number Question Title * 9. Please indicate your practice-type Primary Care Specialist Ancillary Hospital Health Department Question Title * 10. I know who my Provider Support Specialists/ Provider Engagement Administrators are? Yes No Question Title * 11. My Provider Support Specialist is: Question Title * 12. My Provider Engagement Administrator is: Done