Exit 2024 CCD Customer Satisfaction Survey This survey seeks to measure how well the CCD staff is performing and to gauge the public's experience and perceptions of the recovery in Center City. It should take no more than five minutes to complete. Question Title 1. How often do you see uniformed Center City District staff (daytime sidewalk cleaners, Community Service Representatives, bike safety patrols, and park staff)... Every time I’m in Center City Most of the time Infrequently Never Not sure ...during the daytime when you are in Center City? ...during the daytime when you are in Center City? Every time I’m in Center City ...during the daytime when you are in Center City? Most of the time ...during the daytime when you are in Center City? Infrequently ...during the daytime when you are in Center City? Never ...during the daytime when you are in Center City? Not sure ...during the evening when you are in Center City? ...during the evening when you are in Center City? Every time I’m in Center City ...during the evening when you are in Center City? Most of the time ...during the evening when you are in Center City? Infrequently ...during the evening when you are in Center City? Never ...during the evening when you are in Center City? Not sure Question Title Question Title 2. How would you rate the cleanliness (defined as the absence of litter) of Center City sidewalks during the daytime, in comparison to other areas in Philadelphia? Much cleaner About the same Less clean Much less clean Not sure Question Title 3. Many other items impact the cleanliness of walkways. Besides litter, please tell us which are the three biggest problems that most detract from the appearance of sidewalks in Center City? *Required. Overflowing dumpsters in alleyways Graffiti on buildings Bags or boxes of trash on sidewalks Overflowing trash cans Poorly maintained construction sites Personal items left by people sleeping on sidewalks Other (please specify) Question Title 4. Please choose the statement that most accurately describes your perception of safety in Center City. I always feel safe I feel safe most of the time I occasionally feel unsafe I often feel unsafe Not sure Question Title 5. What situations/conditions make you feel most unsafe in Center City? (Please select your top three choices) *Required. The absence of uniformed police officers or other security personnel Drug dealing and other illegal activities Groups of noisy motorcycles/ATVs People sleeping on the sidewalks and in doorways The absence of other people Panhandlers, mentally ill or addicted individuals Other (Please specify) Question Title 6. How much of an impact do you feel of CCD’s operational functions, including the programming of CCD parks, is having on improving conditions in Center City? Significant positive impact Modest impact Minimal to no impact Enhanced park and office plaza programming Enhanced park and office plaza programming Significant positive impact Enhanced park and office plaza programming Modest impact Enhanced park and office plaza programming Minimal to no impact Sidewalk cleaning Sidewalk cleaning Significant positive impact Sidewalk cleaning Modest impact Sidewalk cleaning Minimal to no impact Homeless outreach Homeless outreach Significant positive impact Homeless outreach Modest impact Homeless outreach Minimal to no impact Efforts to green Center City through tree and on-street planter maintenance Efforts to green Center City through tree and on-street planter maintenance Significant positive impact Efforts to green Center City through tree and on-street planter maintenance Modest impact Efforts to green Center City through tree and on-street planter maintenance Minimal to no impact Bike safety patrols Bike safety patrols Significant positive impact Bike safety patrols Modest impact Bike safety patrols Minimal to no impact Graffiti removal Graffiti removal Significant positive impact Graffiti removal Modest impact Graffiti removal Minimal to no impact Question Title 7. There are challenges that go beyond the scope and authority of the CCD. If you could pick only three of the following changes to the public environment, which three would most improve Center City Philadelphia as a place to work or live? *Required. Improve conditions in the underground transit concourse in Center City Improve the appearance of dumpsters in service streets and alleys Require property owners to repair their deteriorated sidewalks Fill potholes and resurface streets Improve conditions on trolleys, trains, and buses The City should empty its trash cans more frequently Better manage and reduce the amount of traffic congestion Other (Please specify) Question Title 8. On a scale from 1-5, how do you rate the current trajectory of Center City and the balance of Philadelphia? Right Direction5 4 Neutral3 2 Wrong Track1 Do you feel that Center City is headed in the right direction or is it on the wrong track? Do you feel that Center City is headed in the right direction or is it on the wrong track? Right Direction5 Do you feel that Center City is headed in the right direction or is it on the wrong track? 4 Do you feel that Center City is headed in the right direction or is it on the wrong track? Neutral3 Do you feel that Center City is headed in the right direction or is it on the wrong track? 2 Do you feel that Center City is headed in the right direction or is it on the wrong track? Wrong Track1 Do you feel that the balance of Philadelphia is headed in the right direction or is it on the wrong track? Do you feel that the balance of Philadelphia is headed in the right direction or is it on the wrong track? Right Direction5 Do you feel that the balance of Philadelphia is headed in the right direction or is it on the wrong track? 4 Do you feel that the balance of Philadelphia is headed in the right direction or is it on the wrong track? Neutral3 Do you feel that the balance of Philadelphia is headed in the right direction or is it on the wrong track? 2 Do you feel that the balance of Philadelphia is headed in the right direction or is it on the wrong track? Wrong Track1 Demographic/Lifestyle Characteristics Question Title 9. What are the primary reasons you come to Center City? (Check all that apply.) To go to theaters/movies/cultural events I own a commercial or rental property in Center City To dine I own a business in Center City To visit museums/cultural institutions I attend school in Center City To receive haircuts, spa treatments, or other health & beauty services To shop To visit parks and public spaces To receive medical/dental care To work Other reasons (Please specify) Question Title 10. During the last year, have you visited, attended concerts or events, brought your children to enjoy the fountains, ice or roller skated, or gone to an exercise class in one or more of the parks that the CCD renovated and manages, pictured below? (Check all that apply.) Collins Park (1707 Chestnut St) JohnFCollinsPark.org Cret Park (16th & the Benjamin Franklin Parkway) CretPark.org Dilworth Park (15th & Market St) DilworthPark.org Sister Cities Park (18th & the Benjamin Franklin Parkway) SisterCitiesPark.org I haven’t visited any parks CCD helps manage Question Title 11. During the last year, have you participated in the following Center City District events or activities? Select all that apply: CCD SIPS: ccdsips.com Restaurant Week: ccdrestaurantweek.com Open Streets: West Walnut: centercityphila.org/openstreets I have not participated in any Center City District events. Other (please specify) Question Title 12. Your Age: Under 25 25 to 34 35 to 44 45 to 54 55 to 64 65 or older Question Title 13. Highest Education Level: Less than High School Diploma High School Diploma/GED Some college Associate Degree Bachelor’s Degree Graduate or Professional Degree Question Title 14. Household Income: Under $50,000 $50,000 to $74,999 $75,000 to $99,999 $100,000 to $199,999 $200,000 or more Question Title 15. Employment: Full-time Part-time Not employed Retired Question Title 16. With what gender do you most identify? Male Female Non-binary Prefer to self describe. Question Title 17. Race/Ethnicity: (Select one or more) White/Caucasian Black/African American Hispanic/Latino Asian Other (Please specify) Question Title 18. What is your ZIP Code at home? *Required. Question Title 19. Do you own or rent your home? Own Rent Live in student or other shared housing Question Title 20. What is your ZIP Code at work? *Required.(If you are currently retired or not working, please enter 99999 in this field.) Question Title 21. If you are employed full time, on average how many days a week are you working away from your home and at your workplace? 1 day/week 2 days/week 3 days/week 4 days/week 5 days/week I have traditionally worked from home N/A Question Title 22. Are you currently a student? Yes No Question Title 23. Is there anything else that you would like to tell us? Question Title 24. If you are interested in signing up for a chance to win $250 in Center City restaurant gift certificates and/or would like to receive CCD email newsletter(s), please check the appropriate box(es) below and provide your contact information. (Optional) Enter me for a chance to win $250 in restaurant gift certificates.Five contest winners will be chosen at random. Sign me up for Center City Happenings email newsletters (bi-weekly email, filled with Center City programs & events) Sign me up for Center City Reports email newsletters (new research reports, dashboard updates and publications as they are released) Email address: Thank you for your time! Submit