Customer Excellence Maturity Assessment (CXMA)

INTRODUCTION

Welcome to the Customer Contact Maturity Assessment.

This short assessment will run you through a series of questions to identify your current maturity across six key operational pillars:

The Six Pillars
Technology & Tools
Customer Journey
People & Capability
Operating Rhythms
Performance & Insights
Planning & Efficiency

There are no right or wrong answers - simply provide the responses that most accurately reflect your current state. You can come back to this assessment multiple times to measure your improvement over time.

Let's get started!!

Question Title

Let's start with a few basic details:

Full Name

Email Address

Role Title

Company Name

Mobile Number

Question Title

How many seats do you have in your contact centre:

Question Title

What about your operating structure - tick all that apply:

Single Site

Multi Site

Inhouse

Outsourced

Onshore

Offshore

Great stuff - now you are ready to get started! The assessment should take about 5 minutes. Click 'Next' to get started!