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Customer Excellence Maturity Assessment (CXMA) |
INTRODUCTION
Welcome to the Customer Contact Maturity Assessment.
This short assessment will run you through a series of questions to identify your current maturity across six key operational pillars:
The Six Pillars
Technology & Tools
Customer Journey
People & Capability
Operating Rhythms
Performance & Insights
Planning & Efficiency
There are no right or wrong answers - simply provide the responses that most accurately reflect your current state. You can come back to this assessment multiple times to measure your improvement over time.
Let's get started!!
The Six Pillars
Technology & Tools
Customer Journey
People & Capability
Operating Rhythms
Performance & Insights
Planning & Efficiency
There are no right or wrong answers - simply provide the responses that most accurately reflect your current state. You can come back to this assessment multiple times to measure your improvement over time.
Let's get started!!