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The Canadian Anti-spam Legislation (CASL) Experience of Organizations

We need your help!
 
As you are probably aware, the  Hon. Navdeep Bains, P.C. M.P., Minister of Innovation, Science and Economic Development has directed the INDU Committee (Parliamentary Standing Committee for Industry) to conduct a statutory review of Canada's Anti-spam Legislation (CASL). That process began on September 26th. We would like to deliver a response to government about businesses and other organizations' experience of this legislation three years in.
 
The Chamber of Commerce has been working with multiple partners over the past decade to voice the opinions of business about CASL. In order to capture the largest number of responses, we are again working with these partners to distribute the link to this survey. So while the Canadian Chamber of Commerce is the single point of collection for survey responses, know that the partner you have received this link from has been integral in our advocacy efforts and in crafting this survey.
 
Your responses will be completely anonymous. We will not be tracking IP addresses of respondents. You may receive multiple links to this survey from different organizations. Please answer the survey only once. If you are not the right person in your organization to answer questions about CASL, please forward to the appropriate person.

The survey link will remain open until November 3rd, 2017.
 
Thank you in advance for your help!
1.Did your organization use electronic marketing prior to CASL coming into force in 2014?
2.Does your organization currently use direct electronic marketing such as bulk or targeted email campaigns?
3.Has your organization's use of electronic marketing changed since the implementation of CASL in 2014?
4.Please indicate the extent to which you agree or disagree with the following statements about the challenges organizations face when sending direct electronic marketing such as bulk or targeted email campaigns. (Please check all that apply)
Agree Strongly
Agree somewhat
Disagree somewhat
Disagree strongly
N/A
Obtaining CASL-compliant consent is too difficult

It is too hard to meet the CRTC’s expectations for providing evidence of consent
The legislation is too complicated and confusing
Our organization is concerned about the high penalties under CASL
5.Software distribution is defined broadly in CASL. Please check all items applicable to your organization.
6.Please indicate the extent to which you agree or disagree with the following statements about the challenges  organizations face under CASL when distributing software? (Please check all that apply)

Agree strongly
Agree somewhat
Disagree somewhat
Disagree strongly
N/A
Obtaining CASL-compliant consent is too difficult.
It is too hard to meet the CRTC’s expectations for providing evidence of consent.
The legislation is too complicated and confusing.
Our organization is concerned about the high penalties under CASL.
7.Are the rules for business to business communications clear and adequate?
8.Please indicate the extent to which you agree/disagree that your organization experiences challenges in the following areas of CASL compliance:
Agree strongly
Agree somewhat
Disagree somewhat
Disagree strongly
N/A
Employee Awareness and Training
Prospecting
Records management
Managing unsubscribe requests
Maintaining separate process for promotional and transactional messages
Lack of clarity in the law
Lack of guidance from CRTC
9.Do you believe your organization is CASL compliant?
10.Please indicate the extent to which you agree or disagree with the following statements?
Agree Strongly
Agree somewhat
Disagree somewhat
Disagree strongly
N/A
CASL has put the competitive edge of my organization at risk.
CASL has enabled my organization to streamline digital marketing practices.
My organization has suffered a loss of business due to CASL.
CASL has improved the quality of my organization's distribution list.
My organization has an increased fear of prosecution due to uncertainties in CASL.
CASL compliance costs are a significant burden on my organization.
11.How many people does your organization employ?
12.Which category does your organization belong to?
13.Please tell us the first three digits of the postal code or zip code of your organization?