The Canadian Anti-spam Legislation (CASL) Experience of Organizations

We need your help!

As you are probably aware, the Hon. Navdeep Bains, P.C. M.P., Minister of Innovation, Science and Economic Development has directed the INDU Committee (Parliamentary Standing Committee for Industry) to conduct a statutory review of Canada's Anti-spam Legislation (CASL). That process began on September 26th. We would like to deliver a response to government about businesses and other organizations' experience of this legislation three years in.

The Chamber of Commerce has been working with multiple partners over the past decade to voice the opinions of business about CASL. In order to capture the largest number of responses, we are again working with these partners to distribute the link to this survey. So while the Canadian Chamber of Commerce is the single point of collection for survey responses, know that the partner you have received this link from has been integral in our advocacy efforts and in crafting this survey.

Your responses will be completely anonymous. We will not be tracking IP addresses of respondents. You may receive multiple links to this survey from different organizations. Please answer the survey only once. If you are not the right person in your organization to answer questions about CASL, please forward to the appropriate person.

The survey link will remain open until November 3rd, 2017.

Thank you in advance for your help!

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* 1. Did your organization use electronic marketing prior to CASL coming into force in 2014?

Yes

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* 2. Does your organization currently use direct electronic marketing such as bulk or targeted email campaigns?

Yes

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* 3. Has your organization's use of electronic marketing changed since the implementation of CASL in 2014?

Increased significantly

Increased somewhat

Stayed the same

Decreased somewhat

Decreased significantly

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* 4. Please indicate the extent to which you agree or disagree with the following statements about the challenges organizations face when sending direct electronic marketing such as bulk or targeted email campaigns. (Please check all that apply)

	Agree Strongly	Agree somewhat	Disagree somewhat	Disagree strongly	N/A
Obtaining CASL-compliant consent is too difficult	Obtaining CASL-compliant consent is too difficult Agree Strongly	Obtaining CASL-compliant consent is too difficult Agree somewhat	Obtaining CASL-compliant consent is too difficult Disagree somewhat	Obtaining CASL-compliant consent is too difficult Disagree strongly	Obtaining CASL-compliant consent is too difficult N/A
It is too hard to meet the CRTC’s expectations for providing evidence of consent	It is too hard to meet the CRTC’s expectations for providing evidence of consent Agree Strongly	It is too hard to meet the CRTC’s expectations for providing evidence of consent Agree somewhat	It is too hard to meet the CRTC’s expectations for providing evidence of consent Disagree somewhat	It is too hard to meet the CRTC’s expectations for providing evidence of consent Disagree strongly	It is too hard to meet the CRTC’s expectations for providing evidence of consent N/A
The legislation is too complicated and confusing	The legislation is too complicated and confusing Agree Strongly	The legislation is too complicated and confusing Agree somewhat	The legislation is too complicated and confusing Disagree somewhat	The legislation is too complicated and confusing Disagree strongly	The legislation is too complicated and confusing N/A
Our organization is concerned about the high penalties under CASL	Our organization is concerned about the high penalties under CASL Agree Strongly	Our organization is concerned about the high penalties under CASL Agree somewhat	Our organization is concerned about the high penalties under CASL Disagree somewhat	Our organization is concerned about the high penalties under CASL Disagree strongly	Our organization is concerned about the high penalties under CASL N/A

Other (please describe)

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* 5. Software distribution is defined broadly in CASL. Please check all items applicable to your organization.

My company designs software

My company sells or resells software

My company distributes software

My company designs Apps

My company sells or resells Apps

My website uses cookies to track user data

Question Title

* 6. Please indicate the extent to which you agree or disagree with the following statements about the challenges organizations face under CASL when distributing software? (Please check all that apply)

	Agree strongly	Agree somewhat	Disagree somewhat	Disagree strongly	N/A
Obtaining CASL-compliant consent is too difficult.	Obtaining CASL-compliant consent is too difficult. Agree strongly	Obtaining CASL-compliant consent is too difficult. Agree somewhat	Obtaining CASL-compliant consent is too difficult. Disagree somewhat	Obtaining CASL-compliant consent is too difficult. Disagree strongly	Obtaining CASL-compliant consent is too difficult. N/A
It is too hard to meet the CRTC’s expectations for providing evidence of consent.	It is too hard to meet the CRTC’s expectations for providing evidence of consent. Agree strongly	It is too hard to meet the CRTC’s expectations for providing evidence of consent. Agree somewhat	It is too hard to meet the CRTC’s expectations for providing evidence of consent. Disagree somewhat	It is too hard to meet the CRTC’s expectations for providing evidence of consent. Disagree strongly	It is too hard to meet the CRTC’s expectations for providing evidence of consent. N/A
The legislation is too complicated and confusing.	The legislation is too complicated and confusing. Agree strongly	The legislation is too complicated and confusing. Agree somewhat	The legislation is too complicated and confusing. Disagree somewhat	The legislation is too complicated and confusing. Disagree strongly	The legislation is too complicated and confusing. N/A
Our organization is concerned about the high penalties under CASL.	Our organization is concerned about the high penalties under CASL. Agree strongly	Our organization is concerned about the high penalties under CASL. Agree somewhat	Our organization is concerned about the high penalties under CASL. Disagree somewhat	Our organization is concerned about the high penalties under CASL. Disagree strongly	Our organization is concerned about the high penalties under CASL. N/A

Other (please specify)

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* 7. Are the rules for business to business communications clear and adequate?

Yes

Please feel free to elaborate.

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* 8. Please indicate the extent to which you agree/disagree that your organization experiences challenges in the following areas of CASL compliance:

	Agree strongly	Agree somewhat	Disagree somewhat	Disagree strongly	N/A
Employee Awareness and Training	Employee Awareness and Training Agree strongly	Employee Awareness and Training Agree somewhat	Employee Awareness and Training Disagree somewhat	Employee Awareness and Training Disagree strongly	Employee Awareness and Training N/A
Prospecting	Prospecting Agree strongly	Prospecting Agree somewhat	Prospecting Disagree somewhat	Prospecting Disagree strongly	Prospecting N/A
Records management	Records management Agree strongly	Records management Agree somewhat	Records management Disagree somewhat	Records management Disagree strongly	Records management N/A
Managing unsubscribe requests	Managing unsubscribe requests Agree strongly	Managing unsubscribe requests Agree somewhat	Managing unsubscribe requests Disagree somewhat	Managing unsubscribe requests Disagree strongly	Managing unsubscribe requests N/A
Maintaining separate process for promotional and transactional messages	Maintaining separate process for promotional and transactional messages Agree strongly	Maintaining separate process for promotional and transactional messages Agree somewhat	Maintaining separate process for promotional and transactional messages Disagree somewhat	Maintaining separate process for promotional and transactional messages Disagree strongly	Maintaining separate process for promotional and transactional messages N/A
Lack of clarity in the law	Lack of clarity in the law Agree strongly	Lack of clarity in the law Agree somewhat	Lack of clarity in the law Disagree somewhat	Lack of clarity in the law Disagree strongly	Lack of clarity in the law N/A
Lack of guidance from CRTC	Lack of guidance from CRTC Agree strongly	Lack of guidance from CRTC Agree somewhat	Lack of guidance from CRTC Disagree somewhat	Lack of guidance from CRTC Disagree strongly	Lack of guidance from CRTC N/A

Other (please specify)

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* 9. Do you believe your organization is CASL compliant?

Yes

Don't know

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* 10. Please indicate the extent to which you agree or disagree with the following statements?

	Agree Strongly	Agree somewhat	Disagree somewhat	Disagree strongly	N/A
CASL has put the competitive edge of my organization at risk.	CASL has put the competitive edge of my organization at risk. Agree Strongly	CASL has put the competitive edge of my organization at risk. Agree somewhat	CASL has put the competitive edge of my organization at risk. Disagree somewhat	CASL has put the competitive edge of my organization at risk. Disagree strongly	CASL has put the competitive edge of my organization at risk. N/A
CASL has enabled my organization to streamline digital marketing practices.	CASL has enabled my organization to streamline digital marketing practices. Agree Strongly	CASL has enabled my organization to streamline digital marketing practices. Agree somewhat	CASL has enabled my organization to streamline digital marketing practices. Disagree somewhat	CASL has enabled my organization to streamline digital marketing practices. Disagree strongly	CASL has enabled my organization to streamline digital marketing practices. N/A
My organization has suffered a loss of business due to CASL.	My organization has suffered a loss of business due to CASL. Agree Strongly	My organization has suffered a loss of business due to CASL. Agree somewhat	My organization has suffered a loss of business due to CASL. Disagree somewhat	My organization has suffered a loss of business due to CASL. Disagree strongly	My organization has suffered a loss of business due to CASL. N/A
CASL has improved the quality of my organization's distribution list.	CASL has improved the quality of my organization's distribution list. Agree Strongly	CASL has improved the quality of my organization's distribution list. Agree somewhat	CASL has improved the quality of my organization's distribution list. Disagree somewhat	CASL has improved the quality of my organization's distribution list. Disagree strongly	CASL has improved the quality of my organization's distribution list. N/A
My organization has an increased fear of prosecution due to uncertainties in CASL.	My organization has an increased fear of prosecution due to uncertainties in CASL. Agree Strongly	My organization has an increased fear of prosecution due to uncertainties in CASL. Agree somewhat	My organization has an increased fear of prosecution due to uncertainties in CASL. Disagree somewhat	My organization has an increased fear of prosecution due to uncertainties in CASL. Disagree strongly	My organization has an increased fear of prosecution due to uncertainties in CASL. N/A
CASL compliance costs are a significant burden on my organization.	CASL compliance costs are a significant burden on my organization. Agree Strongly	CASL compliance costs are a significant burden on my organization. Agree somewhat	CASL compliance costs are a significant burden on my organization. Disagree somewhat	CASL compliance costs are a significant burden on my organization. Disagree strongly	CASL compliance costs are a significant burden on my organization. N/A

Other (please specify)

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* 11. How many people does your organization employ?

1-10

11-50

51-100

101-500

More than 500

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* 12. Which category does your organization belong to?

Not for profit/trade association

Mining

Manufacturing

Agriculture, Forestry Fishing

Construction

Transportation, Communications, Electric, Gas and Sanitary service

Finance, Insurance and Real Estate

Services

Wholesale trade

Retail trade

Public administration

Education

Other (please specify)

Question Title

* 1. Did your organization use electronic marketing prior to CASL coming into force in 2014?

Question Title

* 2. Does your organization currently use direct electronic marketing such as bulk or targeted email campaigns?

Question Title

* 3. Has your organization's use of electronic marketing changed since the implementation of CASL in 2014?

Question Title

* 4. Please indicate the extent to which you agree or disagree with the following statements about the challenges organizations face when sending direct electronic marketing such as bulk or targeted email campaigns. (Please check all that apply)

Question Title

* 5. Software distribution is defined broadly in CASL. Please check all items applicable to your organization.

Question Title

* 6. Please indicate the extent to which you agree or disagree with the following statements about the challenges organizations face under CASL when distributing software? (Please check all that apply)

Question Title

* 7. Are the rules for business to business communications clear and adequate?

Question Title

* 8. Please indicate the extent to which you agree/disagree that your organization experiences challenges in the following areas of CASL compliance:

Question Title

* 9. Do you believe your organization is CASL compliant?

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* 10. Please indicate the extent to which you agree or disagree with the following statements?

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* 11. How many people does your organization employ?

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* 12. Which category does your organization belong to?

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* 13. Please tell us the first three digits of the postal code or zip code of your organization?