Customer Satisfaction 2021

CAC of Fayette County Customer Satisfaction Survey

Question Title

* 1. What type of service(s) did you seek at CACFC? check all that apply

Food pantry referral

Utility assistance

Homeless assistance

Emergency shelter

Rapid re-housing

Permanent supportive housing

Domestic violence program

Weatherization

Transportation

Home ownership programs

Credit repair/Financial Education

Youth programs

Senior programs

Home Buyer Education

Other

Head Start

Early Head Start

Prevention Programs

Treatment and Recovery Support Programs

Question Title

* 2. Please rate your experience at CAC today

	Not Applicable	Strongly Disagree	Disagree	Don't Know	Agree	Strongly Agree
Our receptionist was polite and respectful	Our receptionist was polite and respectful Not Applicable	Our receptionist was polite and respectful Strongly Disagree	Our receptionist was polite and respectful Disagree	Our receptionist was polite and respectful Don't Know	Our receptionist was polite and respectful Agree	Our receptionist was polite and respectful Strongly Agree
My request for assistance was attended to as quickly as possible	My request for assistance was attended to as quickly as possible Not Applicable	My request for assistance was attended to as quickly as possible Strongly Disagree	My request for assistance was attended to as quickly as possible Disagree	My request for assistance was attended to as quickly as possible Don't Know	My request for assistance was attended to as quickly as possible Agree	My request for assistance was attended to as quickly as possible Strongly Agree
I was treated with dignity and respect	I was treated with dignity and respect Not Applicable	I was treated with dignity and respect Strongly Disagree	I was treated with dignity and respect Disagree	I was treated with dignity and respect Don't Know	I was treated with dignity and respect Agree	I was treated with dignity and respect Strongly Agree
Staff listened and responded to my concerns	Staff listened and responded to my concerns Not Applicable	Staff listened and responded to my concerns Strongly Disagree	Staff listened and responded to my concerns Disagree	Staff listened and responded to my concerns Don't Know	Staff listened and responded to my concerns Agree	Staff listened and responded to my concerns Strongly Agree
Staff told me about other programs that might be helpful to me	Staff told me about other programs that might be helpful to me Not Applicable	Staff told me about other programs that might be helpful to me Strongly Disagree	Staff told me about other programs that might be helpful to me Disagree	Staff told me about other programs that might be helpful to me Don't Know	Staff told me about other programs that might be helpful to me Agree	Staff told me about other programs that might be helpful to me Strongly Agree
Staff explained the paperwork and answered all of my questions	Staff explained the paperwork and answered all of my questions Not Applicable	Staff explained the paperwork and answered all of my questions Strongly Disagree	Staff explained the paperwork and answered all of my questions Disagree	Staff explained the paperwork and answered all of my questions Don't Know	Staff explained the paperwork and answered all of my questions Agree	Staff explained the paperwork and answered all of my questions Strongly Agree
If I was not eligible for assistance, staff clearly explained the reasons for the denial	If I was not eligible for assistance, staff clearly explained the reasons for the denial Not Applicable	If I was not eligible for assistance, staff clearly explained the reasons for the denial Strongly Disagree	If I was not eligible for assistance, staff clearly explained the reasons for the denial Disagree	If I was not eligible for assistance, staff clearly explained the reasons for the denial Don't Know	If I was not eligible for assistance, staff clearly explained the reasons for the denial Agree	If I was not eligible for assistance, staff clearly explained the reasons for the denial Strongly Agree
I would recommend Community Action to others	I would recommend Community Action to others Not Applicable	I would recommend Community Action to others Strongly Disagree	I would recommend Community Action to others Disagree	I would recommend Community Action to others Don't Know	I would recommend Community Action to others Agree	I would recommend Community Action to others Strongly Agree

Customer Satisfaction 2021

CAC of Fayette County Customer Satisfaction Survey

Question Title

* 1. What type of service(s) did you seek at CACFC? check all that apply

Question Title

* 2. Please rate your experience at CAC today

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* 3. What was the most helpful thing about the program you worked with today?

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* 4. What is not helpful about the program or a service that you really don't need?

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* 5. Do you have any comments or recommendations? Please share them below: