Member Feedback Survey 2024

Thank you for giving us the opportunity to serve you better, we appreciate your business and want to make sure we meet your expectations. As our members, you are our owners. Your feedback is essential to us and will be reviewed by our CEO, managers, and teams across our organization.

Is there a prize draw?
By taking our survey, you will also be entered into our draw for 5 prizes of $50 each in gift cards to support local businesses.

Will I be contacted after I fill this out?
Only those who wish to be contacted or are winners of a prize will be contacted by VantageOne. If you would like to leave anonymous feedback, you can answer N/A in the contact information fields to skip.

Length of the survey
The survey may take approx. 10-15 minutes to complete.

This survey closes on December 15.

Section 1 - Demographics and Recent Experience with VantageOne
Section 2 – Mobile App
Section 3 - Brand & Community
Section 4 - Comments & Contact Info for Contest Draw

Question Title

* 1. In what age range do you fit in to?

Under 18

18-24

25-34

35-44

45-54

55-64

65-75

76+

Question Title

* 2. How long have you been a member of VantageOne?

under 1 year

1-3 years

4-10 years

11-20 years

21-30 years

Over 30 years

Question Title

* 3. Do you consider VantageOne to be your primary financial institution?

Yes

Question Title

* 4. How likely are you to continue your membership with VantageOne in the next 6 to 12 months?

Very Likely - no plans on leaving

Somewhat Likely - but I am considering moving to another financial institution

Not Likely - I plan on leaving as soon as possible

Question Title

* 5. Which branch or department would you consider to be your primary branch or department? (the one you visit or interact with most frequently).

Question Title

* 6. In regard to the level of service you generally receive from your primary branch or department, how satisfied are you overall?

	very disatisfied (1 star)	needs improvement (2 stars)	neutral (3 stars)	satisfied (4 stars)	very satisfied (5 stars)
Star Rating	Star Rating very disatisfied (1 star)	Star Rating needs improvement (2 stars)	Star Rating neutral (3 stars)	Star Rating satisfied (4 stars)	Star Rating very satisfied (5 stars)

Question Title

* 7. In terms of the recent service you received from our staff at your "home" branch or department how satisfied are you with the following? Were our staff:

	Very Disatisfied	Dissatisfied	Neutral or N/A	Satisfied	Very Satisfied
friendly & professional	friendly & professional Very Disatisfied	friendly & professional Dissatisfied	friendly & professional Neutral or N/A	friendly & professional Satisfied	friendly & professional Very Satisfied
knowledgeable and available to answer my questions	knowledgeable and available to answer my questions Very Disatisfied	knowledgeable and available to answer my questions Dissatisfied	knowledgeable and available to answer my questions Neutral or N/A	knowledgeable and available to answer my questions Satisfied	knowledgeable and available to answer my questions Very Satisfied
made appropriate recommendations based on my needs	made appropriate recommendations based on my needs Very Disatisfied	made appropriate recommendations based on my needs Dissatisfied	made appropriate recommendations based on my needs Neutral or N/A	made appropriate recommendations based on my needs Satisfied	made appropriate recommendations based on my needs Very Satisfied
clearly explained services, rates and/or fees	clearly explained services, rates and/or fees Very Disatisfied	clearly explained services, rates and/or fees Dissatisfied	clearly explained services, rates and/or fees Neutral or N/A	clearly explained services, rates and/or fees Satisfied	clearly explained services, rates and/or fees Very Satisfied
timely and efficient	timely and efficient Very Disatisfied	timely and efficient Dissatisfied	timely and efficient Neutral or N/A	timely and efficient Satisfied	timely and efficient Very Satisfied
showed appreciation for my business.	showed appreciation for my business. Very Disatisfied	showed appreciation for my business. Dissatisfied	showed appreciation for my business. Neutral or N/A	showed appreciation for my business. Satisfied	showed appreciation for my business. Very Satisfied

Question Title

* 8. If you had to start your banking journey over, would you choose VantageOne again?

Yes

Question Title

* 9. How likely is it that you would recommend VantageOne to a friend or family member?

Not at all likely

Extremely likely

Question Title

* 1. In what age range do you fit in to?

Question Title

* 2. How long have you been a member of VantageOne?

Question Title

* 3. Do you consider VantageOne to be your primary financial institution?

Question Title

* 4. How likely are you to continue your membership with VantageOne in the next 6 to 12 months?

Question Title

* 5. Which branch or department would you consider to be your primary branch or department? (the one you visit or interact with most frequently).

Question Title

* 6. In regard to the level of service you generally receive from your primary branch or department, how satisfied are you overall?

Question Title

* 7. In terms of the recent service you received from our staff at your "home" branch or department how satisfied are you with the following? Were our staff:

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* 8. If you had to start your banking journey over, would you choose VantageOne again?

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* 9. How likely is it that you would recommend VantageOne to a friend or family member?

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* 10. What suggestions for improvement do you have that would make our rating even higher?