Consumer Expectations Resulting from COVID-19

Let's move forward and prepare for the challenges ahead. We realize that the current and near-term realities brought about by COVID-19 are extremely challenges and frustrating. But, you can help ease the recovery, by sharing your feedback and enabling businesses to better understand your needs and perspectives.

By taking a few minutes to answer these questions, you're providing the information businesses need to serve you better and create experiences that are as 'normal' and satisfying as possible.

We also know that the shut-down might have brought about some good changes in your life. Info you share about these experiences may lead to opportunities to expand and reinforce these things as well.

Lastly, to make it easier to provide feedback, we've created a separate survey regarding your experiences with employment. You can support our "getting back to work" survey by following the link at the end of this survey.

THANK YOU.

Question Title

* 1. Rank in order of priority, the types of businesses/establishments that you are most interested in attending/using? (You may drag these into your preferred order using the far left column and use N/A where appropriate.)

School / College

N/A

Child Care

N/A

Summer Camp

N/A

Restaurants/Bars

N/A

Personal Care (barber, salon)

N/A

Fitness Center

N/A

Retail Stores

N/A

Church

N/A

Entertainment & Recreational Venues

N/A

Doctor, Dentist, Physical Therapy, Chiropractics, Vision, Counseling, other medical

N/A

Veterinarian, Groomer

N/A

Bank

N/A

Nursing Home (for visiting family/friends)

N/A

Theatre & Arts

N/A

Travel/Tourism venues

N/A

Sporting Events

N/A

Professional or Business Services

N/A

Transportation (mass transit, flights, ride-share)

N/A

Question Title

* 2. What other types of businesses/establishments that were not on the list above, are you eager to get back to using?

Question Title

* 3. How soon after the stay-at-home order is lifted will you be resuming your regular use of the types of establishments you have ranked highest? (We realize this might depend on when the order is lifted, but try to provide a sense of how you're feeling about it.)

Within 1-3 days of the order being lifted, I'll be there!

Within the first week of the order being lifted, I'll be there!

Within the first 2-3 weeks

A month or more

I don't know.

Why do you feel this way?

Question Title

* 4. When businesses are allowed to re-open, to what extent will a business's COVID-19 related safety, hygiene and physical distancing practices influence your willingness to visit or use that business?

A great deal

A lot

A moderate amount

A little

None at all

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* 5. Select a type of establishment that's important to you, which you are eager to use.

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* 6. What does this business need to do for you to feel safer and more comfortable?

Communicate actions the company is taking to keep customers safe

Limit the number of customers or clients in the location at one time.

Require employees to wear masks

Require customers to wear masks; deny entrance to individuals not wearing masks

Post visible notices of safety protocols

Place tape or markings at six ft intervals for customer lines.

Clean and disinfect high contact touchpoints between customers.

Provide drive-up service with credit card purchase

Provide alternate ways of providing the service or product which allow for separation but do not negatively affect the quality.

Anything else not listed?

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* 7. Select a second type of establishment that's important to you, then describe the kinds of changes or conditions they would need to implement in order for you to feel comfortable and safe returning?

Question Title

* 8. What does this business need to do for you to feel safer and more comfortable?

Communicate actions the company is taking to keep customers safe

Limit the number of customers or clients in the location at one time.

Require employees to wear masks

Require customers to wear masks; deny entrance to individuals not wearing masks

Post visible notices of safety protocols

Place tape or markings at six ft intervals for customer lines.

Clean and disinfect high contact touchpoints between customers.

Provide drive-up service with credit card purchase

Provide alternate ways of providing the service or product which allow for separation but do not negatively affect the quality.

Anything else not listed?

Question Title

* 9. Select a third (and final) type of establishment that's important to you, that you are eager to use.

Question Title

* 10. What does this business need to do for you to feel safer and more comfortable?

Communicate actions the company is taking to keep customers safe

Limit the number of customers or clients in the location at one time.

Require employees to wear masks

Require customers to wear masks; deny entrance to individuals not wearing masks

Post visible notices of safety protocols

Place tape or markings at six ft intervals for customer lines.

Clean and disinfect high contact touchpoints between customers.

Provide drive-up service with credit card purchase

Provide alternate ways of providing the service or product which allow for separation but do not negatively affect the quality.

Anything else not listed?

Question Title

* 11. What areas of your life, activities or habits do you expect to change in the most significant ways, long-term following COVID-19?

Question Title

* 12. What activities have you been doing more of, that you'd like to continue after social distancing?

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* 13. Your Age Range

Under 18

18-24

25-34

35-44

45-54

55-64

65+

Question Title

* 14. Select your gender.

Male

Female

Non-binary

Prefer not to answer

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* 15. Where do you live?

South Central PA Counties: Lancaster, York, Dauphin, Berks, Cumberland, Lebanon

Southeast PA Counties: Chester, Delaware, Bucks, Montgomery, Philadelphia,

Northeast PA Counties: Lackawanna, Luzerne, Wyoming, Susquehanna, Wayne, Pike, Monroe, Lehigh, Northhampton, Carbon, Schuylkill

Other Pennsylvania Counties

US, but not Pennsylvania

Question Title

* 16. Personal caregiving responsibilities

Care-giving for seniors or medically at-risk adults

Parenting or care-giving for kids at home under 18

None

Consumer Expectations Resulting from COVID-19

Question Title

* 1. Rank in order of priority, the types of businesses/establishments that you are most interested in attending/using? (You may drag these into your preferred order using the far left column and use N/A where appropriate.)

Question Title

* 2. What other types of businesses/establishments that were not on the list above, are you eager to get back to using?

Question Title

* 3. How soon after the stay-at-home order is lifted will you be resuming your regular use of the types of establishments you have ranked highest? (We realize this might depend on when the order is lifted, but try to provide a sense of how you're feeling about it.)

Question Title

* 4. When businesses are allowed to re-open, to what extent will a business's COVID-19 related safety, hygiene and physical distancing practices influence your willingness to visit or use that business?

Question Title

* 5. Select a type of establishment that's important to you, which you are eager to use.

Question Title

* 6. What does this business need to do for you to feel safer and more comfortable?

Question Title

* 7. Select a second type of establishment that's important to you, then describe the kinds of changes or conditions they would need to implement in order for you to feel comfortable and safe returning?

Question Title

* 8. What does this business need to do for you to feel safer and more comfortable?

Question Title

* 9. Select a third (and final) type of establishment that's important to you, that you are eager to use.

Question Title

* 10. What does this business need to do for you to feel safer and more comfortable?

Question Title

* 11. What areas of your life, activities or habits do you expect to change in the most significant ways, long-term following COVID-19?

Question Title

* 12. What activities have you been doing more of, that you'd like to continue after social distancing?

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* 13. Your Age Range

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* 14. Select your gender.

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* 15. Where do you live?

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* 16. Personal caregiving responsibilities

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* 17. Is there anything else that is new, different or unusual for you now that might be related to the COVID19 situation that is noteworthy?