Our records indicate that you recently filed a Disability or a Paid Family Leave claim with the New York State Insurance Fund (NYSIF).  We would appreciate your feedback regarding our claims process.  Once the survey is completed, please send it back to us with the postage-paid envelope provided.

Thank you for taking the time to share your experience with us so that we can improve our service.

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* 1. What type of insurance claim did you recently file with NYSIF?

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* 2. Where did you obtain the form used to report your claim?

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* 3. If you obtained the claim form from NYSIF's Website, was it easy to navigate?

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* 4. Was the claim form written in a way that was clear and easy to understand?

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* 5. Did you have any difficulty getting the employer's portion of the claim form completed?

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* 6. Was the NYSIF employee that handled your claim helpful?

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* 7. How did NYSIF communicate with you during the claim process?

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* 8. How would you prefer to be contacted in the future?

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* 9. Is there anything additional that we could do to improve the customer claim experience?

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* 10. Claim #

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