Complex Care Patient Satisfaction Survey

El Dorado Community Health Centers is a Non-profit facility serving all of El Dorado County. As a Federally Qualified Health Center we rely on your feedback to continue improving our services.
Your Privacy is Protected. All information that would let someone identify you or your family will be kept private. El Dorado Community Health Centers will not share your personal information with anyone without your OK. Your responses to this survey are also completely confidential.
Your Participation is Voluntary. You may choose to answer this survey or not. If you choose not to, this will not affect the health care you get.

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* 1. Which behavioral health services do you utilize?

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* 2. Are there any barriers to receiving services at EDCHC?

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* 3. Overall, how satisfied or dissatisfied were you with your last visit to our office?

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* 4. How easy or difficult was it to schedule your appointment at a time that was convenient for you?

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* 5. Overall, how would you rate the service you received from the staff at our office?

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* 6. How comfortable was the lobby and waiting area?

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* 7. Did your appointment with your provider start early, late or on time?

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* 8. Overall, how would you rate the care you received from your provider?

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* 9. How satisfied or dissatisfied were you with the amount of time your provider spent with you addressing your needs?

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* 10. Would you benefit from extended hours (3pm-6pm)?

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* 11. Is there anything we could have done to improve your last visit?

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* 12. How likely is it that you would recommend your provider to a friend or family member?

NOT AT ALL LIKELY
EXTREMELY LIKELY