Exit this survey Restaurant & Catering Australia - Industry Benchmarking Survey 2011/2012 Question Title * 1. Which of the below best describes the business: a Restaurant a Cafe a Catering Business a Restuarant & Catering Company Question Title * 2. What State or Territory is your business located? Queensland New South Wales Australia Capital Territory Victoria South Australia Western Australia Tasmania Norther Territory Question Title * 3. What is your post code? Question Title * 4. What is your first spoken language? Question Title * 5. What is your Country of Origin? Australia New Zealand Asia Japan China United States South America Europe United Kingdom South Africa Other Question Title * 6. What is your gender? Female Male Question Title * 7. What is your age? 18 to 25 26 to 35 36 to 45 46 to 55 55+ Question Title * 8. Where is your business located? CBD The Suburbs Country Town Question Title * 9. Is your business location considered to be a tourist location? Yes No Question Title * 10. How many years have you spent working in the hospitality industry? Less than 2 years 2 - 4 years 5 - 9 years More than 10 years Question Title * 11. What ownership type is your business? Sole Trader Partnership Private Company Public Company Trust Question Title * 12. Is your business located in / attached to? Transport Centre (Airport / Bus or Train terminal) None - Sole Occupant 4 / 5 Star Motel Club Shopping Centre Pub Other (please specify) Question Title * 13. Is your business a franchised operation? Yes No Question Title * 14. Is the land on which your business operates: Owned by You Leased Question Title * 15. Is the building in which your business located: Owned by you Leased Question Title * 16. Is your business a: Family Restaurant Fine Dining Cafe Buffet Themed Fast Food Brasserie Other (please specify) Question Title * 17. What cuisine is does your business specialise in? Question Title * 18. Is your business: Licensed Unlicensed BYO Licensed accepting BYO Question Title * 19. What methods of payment other than cash do you accept? EFTPOS CHEQUE AMEX Master Card Visa Diners Club Barter Card Question Title * 20. To the best of your knowledge what is the size of your business in square metres? Inside Dining Area Outside Ding Area Kitchen Area Total Area (including preparation and storage) Question Title * 21. How many seats are allocated to customers in your business? Dining Room Reception Room Function Room Outdoor Area Question Title * 22. If you have outside dining, how much do you pay the council, if any, for this space? Question Title * 23. On average how many customers do you serve a week? Question Title * 24. Please rate how easy or difficult it has been for you to attract staff to the following jobs? Very easy Somewhat easy Average / ok Somewhat difficult Very difficult Chef / Cook Chef / Cook Very easy Chef / Cook Somewhat easy Chef / Cook Average / ok Chef / Cook Somewhat difficult Chef / Cook Very difficult kitchen hand kitchen hand Very easy kitchen hand Somewhat easy kitchen hand Average / ok kitchen hand Somewhat difficult kitchen hand Very difficult Food & Beverage Assistant Food & Beverage Assistant Very easy Food & Beverage Assistant Somewhat easy Food & Beverage Assistant Average / ok Food & Beverage Assistant Somewhat difficult Food & Beverage Assistant Very difficult Supervisors Supervisors Very easy Supervisors Somewhat easy Supervisors Average / ok Supervisors Somewhat difficult Supervisors Very difficult Managers Managers Very easy Managers Somewhat easy Managers Average / ok Managers Somewhat difficult Managers Very difficult Question Title * 25. Compared to last financial year, overall have you found hiring staff to be: Easier than last financial year About the same More difficult than last financial year Question Title * 26. Please rate how successful you have found the following recruitment methods during the past 12 months? Very Useful Useful Average Not Useful Have Not Used Job Network (government employment service) Job Network (government employment service) Very Useful Job Network (government employment service) Useful Job Network (government employment service) Average Job Network (government employment service) Not Useful Job Network (government employment service) Have Not Used Private Recruitment Agencies Private Recruitment Agencies Very Useful Private Recruitment Agencies Useful Private Recruitment Agencies Average Private Recruitment Agencies Not Useful Private Recruitment Agencies Have Not Used Newspaper Advertising Newspaper Advertising Very Useful Newspaper Advertising Useful Newspaper Advertising Average Newspaper Advertising Not Useful Newspaper Advertising Have Not Used Internet Advertising Internet Advertising Very Useful Internet Advertising Useful Internet Advertising Average Internet Advertising Not Useful Internet Advertising Have Not Used Overseas Workers Overseas Workers Very Useful Overseas Workers Useful Overseas Workers Average Overseas Workers Not Useful Overseas Workers Have Not Used Word of Mouth Word of Mouth Very Useful Word of Mouth Useful Word of Mouth Average Word of Mouth Not Useful Word of Mouth Have Not Used Question Title * 27. How do you expect your business to trend in the next 12 months relative to the following? Increase Remain the Same Decrease Sales Sales Increase Sales Remain the Same Sales Decrease Sales Employees Employees Increase Employees Remain the Same Employees Decrease Employees Prices Prices Increase Prices Remain the Same Prices Decrease Prices Profitability Profitability Increase Profitability Remain the Same Profitability Decrease Profitability Capital Expenditure Capital Expenditure Increase Capital Expenditure Remain the Same Capital Expenditure Decrease Capital Expenditure Question Title * 28. What is the annual rent as a percentage of turnover (%)? Question Title * 29. What is your annual percentage (%) on food costs? Question Title * 30. What is your annual percentage (%) on beverage costs? Question Title * 31. What is your annual percentage (%) labor costs inclusive of all costs (super, payroll tax, workers comp) and inclusive of contract/labor hire? Question Title * 32. What is the annual revenue excluding GST? Question Title * 33. What is the following Income and Expenditure (could you please give a % amount)? Accountancy Management Advertising & Promotion Credit Card Charges Cleaning, Laundry and Rubbish Removal Electricity, Lighting and Gas Equipment Depreciation / Lease Insurance Interest Printing & Stationery Repairs, Maintenance & Replacement Telephone & Postage Training Travel All other expenses Rent Rates & Taxes Property Insurance Question Title * 34. Including your Manager, what is the average number of paid employees that work during a typical week (including front and back of house staff)? Full Time Part Time Casual Question Title * 35. Are your employees covered by one of the following: Yes No Restaurant Industry Award Restaurant Industry Award Yes Restaurant Industry Award No Hospitality Industry Award Hospitality Industry Award Yes Hospitality Industry Award No Fast Food Industry Award Fast Food Industry Award Yes Fast Food Industry Award No Other Modern Award Other Modern Award Yes Other Modern Award No Question Title * 36. Do you find the clauses in the Modern Awards easy to understand on a scale of 1 to 10? (10 is very easy and 1 is very hard) 1 2 3 4 5 6 7 8 9 10 1 1 1 1 2 1 3 1 4 1 5 1 6 1 7 1 8 1 9 1 10 Question Title * 37. What impact would a further Award minimum wage increases from 01 July 2102 mean for your business profitability? No Financial Impact Moderate Financial Impact Significant Financial Impact Question Title * 38. Will further wage increases impact you employing more staff over the next 12 months? Employ less staff Employ same staff at a higher cost Employ same number of staff for less hours Manager/owner work more hours Question Title * 39. Will your business reduce staff if labour costs rise in 2012/2013? Yes No Question Title * 40. What has been the impact on weekend/public holiday penalty rates being enforced through the restaurant award? Closed Public Holdays Closed Sunday No Trading on Weekends Business Owner Working Weekends Reduced Trading Hours Question Title * 41. Do you think individual employment agreements should override Modern Awards? Question Title * 42. Do you think casual employees should be paid penalty rates on top of the 25% casual loading? Question Title * 43. Do you think the classification definitions in Modern Awards accurately describe the duties at your staff? Question Title * 44. Could you please tick all factors that contribute to the success of a business? Staff Quality Food Quality Cost Control Meeting Customer Expectations Work Family Balance Service Quality Marketing Offering Value for Money Atmosphere Consistency Staff Retention Question Title * 45. Could you please tick all factors that can be onerous on a business? Time Management Federal Government Policy State Government Policy Local Government Policy Staff Retaining Staff Wages Repairs Rent Competition Increasing Costs Immigration GST Public Holidays Done