ACMPE Article Assessment - Using Lean methodology to address medical practice staffing challenges

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* 1. The principle of value is defined by the customer – in the medical practice setting the “customer” is ________.

Patient

Payer

Co-worker

Any of the above

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* 2. The “N” in the acronym DOWNTIME stands for

Nutrition

Not using employees’ abilities

Navigate

None of the above

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* 3. DMAIC and PDSA are two deployment platforms that can be used to improve upon existing processes

True

False

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* 4. An important staffing goal is to reduce turnover, according to Dahl it costs around ____% of an employee’s annual income to replace them

25%

30%

60%

70%

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* 5. Several tools can be used to improve practice staffing processes. Which may be used effectively in the analyze process?

SIPOC

Cause-and-effect-diagram

The Five Whys

All of the above

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* 6. Before considering incorporating Lean, Dahl recommends that practices should consider whether their culture will enable them to move forward and change/improve.

True

False