Low-Code Automation 2020 Survey

Question Title

* 1. Are you currently leveraging low-code automation tools?

Yes

No, but plan to within the next year

No, but plan to in over a year

No, we have no plans to invest in low-code

Question Title

* 2. In your opinion, what are the top 2 benefits of low-code automation?

Ease of implementation

Empowers citizen developers

Improved scalability

Accelerates development cycles

Lower production costs

Supports digital

Increased productivity

Increased agility & business resilience

Increases business-IT alignment/collaboration

Increases the ease at which RPA bots are built & modified

Boost data quality

Supports data & analytics efforts

Reduces coding bias

Frees up time & resources

Support AI democratization

Other

Question Title

* 3. What are the top 2 biggest challenges associated with low-code automation?

Limited customization

Expensive to implement + maintain

Low-code applications are less reliable than manual coding

Fear of vendor lock-in

Hinders data & analytics capabilities

Security concerns

Can’t be applied to more complex processes

Risk of shadow IT

Integration concerns

We don’t have a business case

Training & upskilling challenges

Resistance from IT team

Resistance from business users

Other

Question Title

* 4. What types of processes are you automating with low-code tools? Select all that apply.

Finance & Accounting

Payroll

Customer Service

Manufacturing

Procurement, Supply Chain & Logistics

Digital Product Development

Data & Analytics

Sales & Marketing

Other (please specify)

Question Title

* 5. Do you plan to expand the use of low-code automation over the next year into any of the following areas? Select all that apply.

Finance & Accounting

Payroll

Customer Service

Manufacturing

Procurement, Supply Chain & Logistics

Digital Product Development

Data & Analytics

Sales & Marketing

N/A

Other (please specify)

Question Title

* 6. Are you leveraging any of the following low-code tools?

Outsystems

Appian

Mendix

Catalytic

Microsoft Power Apps

Zapier

Creatio

Zoho

Betty Blocks

Other (please specify)

Question Title

* 7. Do you plan on investing in or piloting any of the following low-code tools?

Outsystems

Appian

Mendix

Catalytic

Microsoft Power Apps

Zapier

Creatio

Zoho

Betty Blocks

Other (please specify)

Question Title

* 8. Do you expect your final, approved budget for low-code solutions to increase over the next year?

Yes

No, I expect it to stay the same

No, I expect it to decrease

We don’t plan on investing in these tools at all

I don’t know

Question Title

* 9. What percentage of your budget is allocated to low-code automation solutions?

Under 10%

11-25%

25-50%

51-75%

Over 75%

Question Title

* 10. Where would you say your organization falls on the Google and BCG’s Digital Maturity Model (DMM) curve?

Nascent. The early stage in digital maturity, focused on using data quality and connecting the data silos between organizational departments.

Emerging. Focused on improving experience and tech-driven processes. Testing new digital tools and approaches.

Connected. Data-driven business processes translate directly into revenue generation and improvements in productivity. Focused on platform integration and strengthening cross functional teams.

Multi-moment. From dynamic personalized marketing offerings to developing new, disruptive services, machine learning, AI and enterprise data analytics are key drivers of business value and competitive advantage

Question Title

* 11. What department are you in?

Finance & Accounting

Payroll

Customer Service

Manufacturing

Procurement, Supply Chain & Logistics

Digital Product Development

Data & Analytics

Sales & Marketing

Other (please specify)