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Welcome

At SLH we have identified a need to look at an improved specification for our Grounds Maintenance service and we want your feedback to support us in delivering this.

Please try and answer all the questions, as your feedback is very important to us and will help to drive service improvements.

We won’t be able to give responses to individual issues raised during the survey but if you have a specific issue or concern about your home that needs dealing with now (such as repair or community safety concern) please report this to our customer services team on 0330 303 8540 or customerservices@southlakeshousing.co.uk.

Thank you for your support!
Your SLH team!

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* 1. Please specify where you live.

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* 2. How well do you understand what should be included in this service for your area?

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* 3. How satisfied are you with the grounds maintenance service you receive?
(1 being very poor and 5 being excellent)

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* 4. How satisfied are you with the frequency of the grounds maintenance service?
(1 being very poor and 5 being excellent)

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* 5. Have you any further comments to make in regards to this service?

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* 6. What aspects of an excellent grounds maintenance service would be most important to you?

Please tick all those that apply to you.

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* 7. Your views will help us in reviewing our service and feedback on any changes moving forward will be made available through a number of different channels. We also want to engage with groups face to face so if you would be interested in this please let us know by ticking the relevant box below.

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* 8. Contact Details

Please note this is required to be involved in discussion groups as agreed in question 7.

Thank you for taking your time to complete the survey.
If you are unhappy with our service, you can make a complaint by contacting us. To find out more about our complaints policy and procedure please go on our website, alternatively by clicking on the following link, How to Submit a Comment or Complaint - South Lakes Housing.
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