Introduction to the Survey

Thank you for your interest in completing this survey. It should only take you a couple of minutes. We would really value your honest feedback about the service that we provide to the disability community.
As part of the Quality Assurance process of your service, it is important for Global-Mark (a certification body appointed to consult with you) to ask for your feedback regarding the overall service you have been receiving.

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* 1. Has ADAI provided information that is easy for you to understand?

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* 2. Are you happy with the advocacy services you currently receive?

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* 3. Do you feel advocates respect your confidentiality, rights and privacy?

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* 4. Did you feel well informed when your file was closed?

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* 5. Have you been involved in developing and reviewing your Agreed Action Plan?

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* 6. Do you think the service recognises and takes into account your cultural/linguistic needs?

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* 7. Have you been provided information about feedback and complaints?

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* 8. Have you ever made a complaint about the services provided by ADAI? If yes, were you happy with the way it was managed?

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* 9. Do you feel advocates are well trained and understand your needs?

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* 10. How would you score the service provided by ADAI?
Rating scale 1-10 (1=Bad 10=Excellent)

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