National Trust Upton House Smartify Survey Question Title * 1. What is your age? Under 18 18-24 25-34 35-44 45-54 55-64 65-74 75 or older Question Title * 2. Are you a National Trust member? Yes No Question Title * 3. Have you been to Upton before? Yes I have No I haven't Question Title * 4. Have you used Smartify at other heritage sites before? (Museums, galleries, stately homes etc) Yes No Question Title * 5. Did you have Smartify installed on your mobile device before your visit to Upton? No, I already had the app I installed at home before my visit I installed at Upton Question Title * 6. Did the opportunity to use Smartify prompt your visit to Upton today? No, I discovered it when I arrived Yes, I saw promotion from National Trust Yes, I saw promotion from Smartify Yes, a friend recommended using Smartify at Upton None of the above Question Title * 7. How easy was it to download Smartify and then find the content on Upton House? Very easy Easy Neither easy nor difficult Difficult Very difficult Question Title * 8. Did you have any problems using Smartify at Upton? If so what? No problems I had problems using Smartify (e.g., connectivity issues, problems understanding how to use Smartify etc.) Question Title * 9. How do you feel about using your mobile phone at Upton to access information about the property? Very comfortable doing so Don't mind Would prefer not to rely on mobile Question Title * 10. Did you try scanning any collection objects using Smartify? Yes No Question Title * 11. If you scanned any collection objects then how easy did you find this process? Very easy Easy Neither easy nor difficult Difficult Very difficult Not applicable Question Title * 12. Any comments on scanning collection items? Things you liked or didn't like? Question Title * 13. Did scanning collection items improve your understanding and enjoyment of the collection at Upton House? A great deal A lot A moderate amount A little None at all Not applicable, I didn't scan any items Question Title * 14. Would you like to see more National Trust properties offer the ability to scan collection objects? Yes No Question Title * 15. Did you favourite any collection items you browsed on the Smartify app? Yes No Question Title * 16. Did you listen to the audio tour? Yes No Question Title * 17. Did you have any issues playing the audio tour? No issues If you had issues playing the tour please provide details Not applicable Question Title * 18. Any general comments on the audio tour experience? Things you liked or didn't like? Question Title * 19. Did listening to the audio tour improve your visit to Upton House? A great deal A lot A moderate amount A little None at all Not applicable Question Title * 20. Based on your experiences today, would you use Smartify at another National Trust property? Definitely would Probably would Probably would not Definitely would not Question Title * 21. How likely are you to continue to browse Upton's content (the audio tour or collections content) on Smartify after your visit today? Very likely Likely Somewhat likely Neither likely nor unlikely Somewhat unlikely Unlikely Very unlikely Done