Moorfields Eye Hospital travel survey

Moorfields Eye Hospital will be relocating to a new integrated centre in Camden, in 2027.

Moorfields Eye Hospital NHS Foundation Trust, together with its partners the UCL Institute of Ophthalmology (IoO) and Moorfields Eye Charity, will be relocating to a new integrated centre for advancing eye health in Camden in 2027. We are keen to learn how you will consider travelling to the new location if you are a City Road patient currently.

The address of the new site is: 4 St. Pancras Way London NW1 0PT

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* 1. I am completing this form:

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* 2. Are you a City Road patient?

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* 3. What is the first part of your home postcode? (please include the first four characters only)

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* 4. Please indicate your age group:

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* 5. Do you have a disability or condition which impacts on your ability to travel to the eye centre independently?

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* 6. Are you a blue badge holder?

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* 7. Do you have a Certificate of Vision Impairment?

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* 8. Do you regularly use any of the following to get to your hospital appointments at City Road: (Please select all that apply)

Non-elective patient transfer by DHL

Other assisted travel service e.g. local council

Taxi all the way and drop off

Car travel all the way to drop off

Following the green line from rail/underground or bus

Rail/underground or bus without using the green line

I do not attend in-person at Moorfields Eye Hospital City Road site.

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* 9. Are you a wheelchair user?

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* 10. Which device would you use for your journey?

Manual wheelchair pushed by a companion

Electric/powered wheelchair

Mobility scooter

other

N/A

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* 11. How far can you comfortably travel in your wheelchair without assistance? Please then click N/A on question 12 and go to question 13.

up to 50m

up to 100m

up to 300m

up to 600m

at least 900m

N/A

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* 12. How far can you walk without resting?

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* 13. Travelling to the new eye care centre

In line with the London Borough of Camden’s policy on parking and the highly accessible location of the new centre, we will not have car parking on site (drop off only).

If you are able to use public transport, this is the recommended option for your journey. There are two recommended ways of reaching the new centre when travelling by train or underground:

a. Kings Cross and St Pancras stations have a step-free route from all platforms and the external 900m pedestrian route will have a painted green line to the new centre. The stations have the following rail connections: National overground lines, multiple London underground lines, Highspeed 1, East Midlands Railways and Thameslink.

b. Mornington Crescent underground station only has the northern line but is closer to the new centre with a walking distance of 600m. The station is not step-free, and will not have a green line on the external pedestrian route.

(For comparison, Moorfields Eye Hospital City Road site is approximately 300m from Old Street tube station).

We are interested in understanding how you might travel to the new eye care centre.

If your journey to the new centre will include train or underground travel, which station would you prefer to use:

Kings Cross/ St Pancras

Mornington Crescent

I don't know

N/A - I will not be travelling by train or underground

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* 14. If Kings Cross St Pancras, do you know which train service you will be using?

Overland (e.g. Great Northern, Southeastern)

Thameslink

East Midlands Railway

Highspeed 1

Underground - Victoria line

Underground – Piccadilly line

Underground – Northern line

Underground - Hammersmith and City, Metropolitan, or Circle line

I don’t know

N/A- I do not plan to travel through King's Cross/St Pancras for my journey

N/A - I will not be travelling by train or underground

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* 15. If your journey includes travel by train or London Underground to Kings Cross/St Pancras, how do you intend to complete your journey to the new eye health centre?

walk

bus

taxi

cycle

car

I don't know

other

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* 16. What would influence whether you take a bus between Kings Cross and St Pancras and the new eye care centre?
For each of these scenarios, please tick one of the options, based on the likelihood of you taking a bus.

	Extremely likely	More likely	Not likely
Inclement weather (i.e. strong sunshine/heat, excess cold and rain)	Inclement weather (i.e. strong sunshine/heat, excess cold and rain) Extremely likely	Inclement weather (i.e. strong sunshine/heat, excess cold and rain) More likely	Inclement weather (i.e. strong sunshine/heat, excess cold and rain) Not likely
If I am travelling alone	If I am travelling alone Extremely likely	If I am travelling alone More likely	If I am travelling alone Not likely
When it is dark outside	When it is dark outside Extremely likely	When it is dark outside More likely	When it is dark outside Not likely
The bus stops are close by and easy to find	The bus stops are close by and easy to find Extremely likely	The bus stops are close by and easy to find More likely	The bus stops are close by and easy to find Not likely
Return journey after eye treatment	Return journey after eye treatment Extremely likely	Return journey after eye treatment More likely	Return journey after eye treatment Not likely

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* 17. Which of the following do you normally have with you when travelling to your appointment:
Please select all that apply

A sighted companion

My guide dog

Long cane

Guide cane (to identify obstacles)

Symbol cane (to alert others of my sight loss)

Support cane (to support me in walking and indicate my sight loss)

Cane with red band/s (to indicate that I also have hearing loss)

A smartphone

None, I can travel independently without any of the above.

other

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* 18. Which of the following are helpful to you for independent travel:
Please select one option for each of the following features.

	Esssential	Very helpful	I don't need this
Clear wayfinding signage on walls or overhead	Clear wayfinding signage on walls or overhead Esssential	Clear wayfinding signage on walls or overhead Very helpful	Clear wayfinding signage on walls or overhead I don't need this
Tactile warning surfaces (such as blister paving where there is no kerb at crossings)	Tactile warning surfaces (such as blister paving where there is no kerb at crossings) Esssential	Tactile warning surfaces (such as blister paving where there is no kerb at crossings) Very helpful	Tactile warning surfaces (such as blister paving where there is no kerb at crossings) I don't need this
Audio announcements on trains and buses	Audio announcements on trains and buses Esssential	Audio announcements on trains and buses Very helpful	Audio announcements on trains and buses I don't need this
Audible beeps indicating it is safe to cross the road	Audible beeps indicating it is safe to cross the road Esssential	Audible beeps indicating it is safe to cross the road Very helpful	Audible beeps indicating it is safe to cross the road I don't need this
Traffic light-controlled crossing with lights and spinning/rotating cone indicator	Traffic light-controlled crossing with lights and spinning/rotating cone indicator Esssential	Traffic light-controlled crossing with lights and spinning/rotating cone indicator Very helpful	Traffic light-controlled crossing with lights and spinning/rotating cone indicator I don't need this
Green line on pavement to follow	Green line on pavement to follow Esssential	Green line on pavement to follow Very helpful	Green line on pavement to follow I don't need this
Regular rest points on routes	Regular rest points on routes Esssential	Regular rest points on routes Very helpful	Regular rest points on routes I don't need this
Technology such as an app on a smartphone	Technology such as an app on a smartphone Esssential	Technology such as an app on a smartphone Very helpful	Technology such as an app on a smartphone I don't need this

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* 19. Do you have a smartphone?

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* 20. If you use technology on a mobile smartphone to help you navigate (known as wayfinding technology), do you use it indoors and outdoors?

I use it for both indoors and outdoors

I only use it indoors

I only use it outdoors

I do not use wayfinding technology on my phone.

N/A

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* 21. Please indicate any concerns you might have about the last part of your journey to the new centre:
Please rank all based on how much of a concern this is to you.

	Very concerned	Slightly concerned	Not concerned at all
Getting lost inside the station	Getting lost inside the station Very concerned	Getting lost inside the station Slightly concerned	Getting lost inside the station Not concerned at all
Getting lost outside the station	Getting lost outside the station Very concerned	Getting lost outside the station Slightly concerned	Getting lost outside the station Not concerned at all
Being alone in an unfamiliar environment	Being alone in an unfamiliar environment Very concerned	Being alone in an unfamiliar environment Slightly concerned	Being alone in an unfamiliar environment Not concerned at all
Access to toilets before, during and/or after my journey	Access to toilets before, during and/or after my journey Very concerned	Access to toilets before, during and/or after my journey Slightly concerned	Access to toilets before, during and/or after my journey Not concerned at all
Crowded places	Crowded places Very concerned	Crowded places Slightly concerned	Crowded places Not concerned at all
Getting support if I get lost/need help	Getting support if I get lost/need help Very concerned	Getting support if I get lost/need help Slightly concerned	Getting support if I get lost/need help Not concerned at all
Fear of being late for my appointment	Fear of being late for my appointment Very concerned	Fear of being late for my appointment Slightly concerned	Fear of being late for my appointment Not concerned at all
Walking distances and lack of places to rest	Walking distances and lack of places to rest Very concerned	Walking distances and lack of places to rest Slightly concerned	Walking distances and lack of places to rest Not concerned at all
Moving vehicles when crossing the road	Moving vehicles when crossing the road Very concerned	Moving vehicles when crossing the road Slightly concerned	Moving vehicles when crossing the road Not concerned at all
Cyclists	Cyclists Very concerned	Cyclists Slightly concerned	Cyclists Not concerned at all
Glare from headlights when walking	Glare from headlights when walking Very concerned	Glare from headlights when walking Slightly concerned	Glare from headlights when walking Not concerned at all

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* 22. Please write any further concerns you might have around getting to the new eye centre:
(optional)

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* 23. How early in advance of your appointment do you typically aim to arrive?

up to one hour

up to two hours

over two hours

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* 24. Do you have any other comments or views you would like to share about travelling to the new centre?

Many thanks for completing this survey. If you would like to be kept informed about Oriel, you can join our mailing list by emailing moorfields.oriel@nhs.net or visit the Oriel website: oriel-london.org.uk

Moorfields Eye Hospital travel survey

Moorfields Eye Hospital will be relocating to a new integrated centre in Camden, in 2027.

Question Title

* 1. I am completing this form:

Question Title

* 2. Are you a City Road patient?

Question Title

* 3. What is the first part of your home postcode? (please include the first four characters only)

Question Title

* 4. Please indicate your age group:

Question Title

* 5. Do you have a disability or condition which impacts on your ability to travel to the eye centre independently?

Question Title

* 6. Are you a blue badge holder?

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* 7. Do you have a Certificate of Vision Impairment?

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* 8. Do you regularly use any of the following to get to your hospital appointments at City Road: (Please select all that apply)

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* 9. Are you a wheelchair user?

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* 10. Which device would you use for your journey?

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* 11. How far can you comfortably travel in your wheelchair without assistance? Please then click N/A on question 12 and go to question 13.

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* 12. How far can you walk without resting?

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* 14. If Kings Cross St Pancras, do you know which train service you will be using?

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* 15. If your journey includes travel by train or London Underground to Kings Cross/St Pancras, how do you intend to complete your journey to the new eye health centre?

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* 16. What would influence whether you take a bus between Kings Cross and St Pancras and the new eye care centre?For each of these scenarios, please tick one of the options, based on the likelihood of you taking a bus.

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* 17. Which of the following do you normally have with you when travelling to your appointment:Please select all that apply

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* 18. Which of the following are helpful to you for independent travel:Please select one option for each of the following features.

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* 19. Do you have a smartphone?

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* 20. If you use technology on a mobile smartphone to help you navigate (known as wayfinding technology), do you use it indoors and outdoors?

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* 21. Please indicate any concerns you might have about the last part of your journey to the new centre: Please rank all based on how much of a concern this is to you.

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* 22. Please write any further concerns you might have around getting to the new eye centre:(optional)

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* 23. How early in advance of your appointment do you typically aim to arrive?

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* 16. What would influence whether you take a bus between Kings Cross and St Pancras and the new eye care centre?
For each of these scenarios, please tick one of the options, based on the likelihood of you taking a bus.

* 17. Which of the following do you normally have with you when travelling to your appointment:
Please select all that apply

* 18. Which of the following are helpful to you for independent travel:
Please select one option for each of the following features.

* 21. Please indicate any concerns you might have about the last part of your journey to the new centre:
Please rank all based on how much of a concern this is to you.

* 22. Please write any further concerns you might have around getting to the new eye centre:
(optional)