Community Expectation Survey 2022

Question Title

* 1. Please select from this list, the customer group(s) that best represents you. Check all that apply.

Work in Lakewood, University Place or Steilacoom

Local Government in Lakewood, University Place or Steilacoom

Business Owner in Lakewood, University Place or Steilacoom

Living in Lakewood, University Place or Steilacoom

Other (please specify)

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* 2. If you live within the West Pierce response area please select the neighborhood that best describes where you live.

University Place, North of 40th St W

University Place, South of 40th St W

Lakewood (Oakbrook)

Lakewood (Lake City)

Lakewood (Tillicum)

Lakewood (City Center)

Lakewood (Oakwood)

Lakewood (Springbrook)

Lakewood (Southgate)

Lakewood (Lake Louise)

Arrowhead

Steilacoom

N/A

Other (please specify)

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* 3. How long do you expect it to take fire department personnel to arrive at the scene of your emergency from the time you called?

0:00 to 4 minutes

4:01 to 6 minutes

6:01 to 8 minutes

8:01 to 10 minutes

over 10 minutes

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* 4. Have you ever received emergency services from West Pierce Fire & Rescue?

Yes

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* 5. If you have received any of the services listed below from West Pierce Fire & Rescue, please rate the quality of service.

	Excellent	Good	Average	Below Average	Poor	N/A
Fire	Fire Excellent	Fire Good	Fire Average	Fire Below Average	Fire Poor	Fire N/A
Emergency Medical Services	Emergency Medical Services Excellent	Emergency Medical Services Good	Emergency Medical Services Average	Emergency Medical Services Below Average	Emergency Medical Services Poor	Emergency Medical Services N/A
Vehicle Collision	Vehicle Collision Excellent	Vehicle Collision Good	Vehicle Collision Average	Vehicle Collision Below Average	Vehicle Collision Poor	Vehicle Collision N/A
Non-Emergency Public Assistance	Non-Emergency Public Assistance Excellent	Non-Emergency Public Assistance Good	Non-Emergency Public Assistance Average	Non-Emergency Public Assistance Below Average	Non-Emergency Public Assistance Poor	Non-Emergency Public Assistance N/A
Public Education	Public Education Excellent	Public Education Good	Public Education Average	Public Education Below Average	Public Education Poor	Public Education N/A
Fire Prevention/Inspections	Fire Prevention/Inspections Excellent	Fire Prevention/Inspections Good	Fire Prevention/Inspections Average	Fire Prevention/Inspections Below Average	Fire Prevention/Inspections Poor	Fire Prevention/Inspections N/A

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* 6. From the following list of services West Pierce Fire & Rescue provides, please rate their level of importance to you.

	High	Medium	Low	Didn't Know Service Existed
Responding to Emergency Medical Calls	Responding to Emergency Medical Calls High	Responding to Emergency Medical Calls Medium	Responding to Emergency Medical Calls Low	Responding to Emergency Medical Calls Didn't Know Service Existed
Extinguishing Structure Fires	Extinguishing Structure Fires High	Extinguishing Structure Fires Medium	Extinguishing Structure Fires Low	Extinguishing Structure Fires Didn't Know Service Existed
Responding to Hazardous Materials Spills	Responding to Hazardous Materials Spills High	Responding to Hazardous Materials Spills Medium	Responding to Hazardous Materials Spills Low	Responding to Hazardous Materials Spills Didn't Know Service Existed
Responding to Special Rescue Calls	Responding to Special Rescue Calls High	Responding to Special Rescue Calls Medium	Responding to Special Rescue Calls Low	Responding to Special Rescue Calls Didn't Know Service Existed
Responding to Marine Incidents/Water Rescue	Responding to Marine Incidents/Water Rescue High	Responding to Marine Incidents/Water Rescue Medium	Responding to Marine Incidents/Water Rescue Low	Responding to Marine Incidents/Water Rescue Didn't Know Service Existed
Providing Fire Inspections of Buildings	Providing Fire Inspections of Buildings High	Providing Fire Inspections of Buildings Medium	Providing Fire Inspections of Buildings Low	Providing Fire Inspections of Buildings Didn't Know Service Existed
Providing Fire and Life Safety Education for Schools and Civic Groups	Providing Fire and Life Safety Education for Schools and Civic Groups High	Providing Fire and Life Safety Education for Schools and Civic Groups Medium	Providing Fire and Life Safety Education for Schools and Civic Groups Low	Providing Fire and Life Safety Education for Schools and Civic Groups Didn't Know Service Existed
Car Seat Installation Program	Car Seat Installation Program High	Car Seat Installation Program Medium	Car Seat Installation Program Low	Car Seat Installation Program Didn't Know Service Existed
National/Regional Disaster Response	National/Regional Disaster Response High	National/Regional Disaster Response Medium	National/Regional Disaster Response Low	National/Regional Disaster Response Didn't Know Service Existed
Connecting the homeless community with appropriate resources	Connecting the homeless community with appropriate resources High	Connecting the homeless community with appropriate resources Medium	Connecting the homeless community with appropriate resources Low	Connecting the homeless community with appropriate resources Didn't Know Service Existed
Connecting 911 callers who don't have a medical emergency with an appropriate social services resource	Connecting 911 callers who don't have a medical emergency with an appropriate social services resource High	Connecting 911 callers who don't have a medical emergency with an appropriate social services resource Medium	Connecting 911 callers who don't have a medical emergency with an appropriate social services resource Low	Connecting 911 callers who don't have a medical emergency with an appropriate social services resource Didn't Know Service Existed
Providing Community Emergency Response Team (CERT) Training	Providing Community Emergency Response Team (CERT) Training High	Providing Community Emergency Response Team (CERT) Training Medium	Providing Community Emergency Response Team (CERT) Training Low	Providing Community Emergency Response Team (CERT) Training Didn't Know Service Existed

Community Expectation Survey 2022

Question Title

* 1. Please select from this list, the customer group(s) that best represents you. Check all that apply.

Question Title

* 2. If you live within the West Pierce response area please select the neighborhood that best describes where you live.

Question Title

* 3. How long do you expect it to take fire department personnel to arrive at the scene of your emergency from the time you called?

Question Title

* 4. Have you ever received emergency services from West Pierce Fire & Rescue?

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* 5. If you have received any of the services listed below from West Pierce Fire & Rescue, please rate the quality of service.

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* 6. From the following list of services West Pierce Fire & Rescue provides, please rate their level of importance to you.

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* 7. Are there any services or programs West Pierce Fire & Rescue is not providing that you would like to see?

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* 8. Does West Pierce Fire & Rescue offer any services you would like to see discontinued?

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* 9. Do you have any areas of concern regarding West Pierce Fire & Rescue's delivery of services?

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* 10. Is there any other input you would like to give West Pierce Fire & Rescue?