MERIC Customer Satisfaction Survey 2020

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* 1. Which best describes you?

Business or Employer

Job Seeker

Economic or Workforce Developer

Media

Government

Educator

Student

Researcher

Other (please specify)

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* 2. How did you hear about MERIC?

Colleague

Web search or link

Presentation

Newsletter

Other (please specify)

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* 3. How often do you use the following?

	Daily	Weekly	Monthly	Quarterly	Less than Quarterly	N/A
Unemployment Data	Unemployment Data Daily	Unemployment Data Weekly	Unemployment Data Monthly	Unemployment Data Quarterly	Unemployment Data Less than Quarterly	Unemployment Data N/A
Economic Indicators (Cost of Living, GDP, etc.)	Economic Indicators (Cost of Living, GDP, etc.) Daily	Economic Indicators (Cost of Living, GDP, etc.) Weekly	Economic Indicators (Cost of Living, GDP, etc.) Monthly	Economic Indicators (Cost of Living, GDP, etc.) Quarterly	Economic Indicators (Cost of Living, GDP, etc.) Less than Quarterly	Economic Indicators (Cost of Living, GDP, etc.) N/A
Industry Employment	Industry Employment Daily	Industry Employment Weekly	Industry Employment Monthly	Industry Employment Quarterly	Industry Employment Less than Quarterly	Industry Employment N/A
Occupational Employment and Wages	Occupational Employment and Wages Daily	Occupational Employment and Wages Weekly	Occupational Employment and Wages Monthly	Occupational Employment and Wages Quarterly	Occupational Employment and Wages Less than Quarterly	Occupational Employment and Wages N/A
Employment Projections	Employment Projections Daily	Employment Projections Weekly	Employment Projections Monthly	Employment Projections Quarterly	Employment Projections Less than Quarterly	Employment Projections N/A
Regional Economy Reports	Regional Economy Reports Daily	Regional Economy Reports Weekly	Regional Economy Reports Monthly	Regional Economy Reports Quarterly	Regional Economy Reports Less than Quarterly	Regional Economy Reports N/A
Career Products (Pathways, Career Grades, STEM, etc.)	Career Products (Pathways, Career Grades, STEM, etc.) Daily	Career Products (Pathways, Career Grades, STEM, etc.) Weekly	Career Products (Pathways, Career Grades, STEM, etc.) Monthly	Career Products (Pathways, Career Grades, STEM, etc.) Quarterly	Career Products (Pathways, Career Grades, STEM, etc.) Less than Quarterly	Career Products (Pathways, Career Grades, STEM, etc.) N/A
Real-Time Job Ad Reports	Real-Time Job Ad Reports Daily	Real-Time Job Ad Reports Weekly	Real-Time Job Ad Reports Monthly	Real-Time Job Ad Reports Quarterly	Real-Time Job Ad Reports Less than Quarterly	Real-Time Job Ad Reports N/A
Employer Survey	Employer Survey Daily	Employer Survey Weekly	Employer Survey Monthly	Employer Survey Quarterly	Employer Survey Less than Quarterly	Employer Survey N/A
Research for Recovery – COVID-19-related data	Research for Recovery – COVID-19-related data Daily	Research for Recovery – COVID-19-related data Weekly	Research for Recovery – COVID-19-related data Monthly	Research for Recovery – COVID-19-related data Quarterly	Research for Recovery – COVID-19-related data Less than Quarterly	Research for Recovery – COVID-19-related data N/A

Other (please specify)

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* 4. How helpful is the information you receive?

Not Helpful

Rarely Helpful

Sometimes Helpful

Often Helpful

Always Helpful

Not Helpful

Rarely Helpful

Sometimes Helpful

Often Helpful

Always Helpful

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* 5. How would you prefer to access MERIC information? Rank 1-4.

Interactive Charts and Maps

Downloadable Excel Files

Short 1-2 page Information Briefs

In-Depth Detailed Reports

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* 6. Which information do you value the most? Rank 1-4.

Overall Economic Indicators and Trends

Regional Economy, Industry, and Occupation Information

Occupational and Career Information

General and Target Industry Information

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* 7. How satisfied are you that MERIC has the knowledge to answer your questions?

Very Dissatisfied

Somewhat Dissatisfied

Neutral

Somewhat Satisfied

Very Satisfied

Very Dissatisfied

Somewhat Dissatisfied

Neutral

Somewhat Satisfied

Very Satisfied

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* 8. In thinking about your most recent experience with MERIC, how would you rate your overall satisfaction

Very Dissatisfied

Somewhat Dissatisfied

Neutral

Somewhat Satisfied

Very Satisfied

Very Dissatisfied

Somewhat Dissatisfied

Neutral

Somewhat Satisfied

Very Satisfied

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* 9. Please rate the following. The information I was looking for on the MERIC website was:

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree	N/A
Easy to find	Easy to find Strongly Disagree	Easy to find Disagree	Easy to find Neutral	Easy to find Agree	Easy to find Strongly Agree	Easy to find N/A
Easy to understand	Easy to understand Strongly Disagree	Easy to understand Disagree	Easy to understand Neutral	Easy to understand Agree	Easy to understand Strongly Agree	Easy to understand N/A
Useful	Useful Strongly Disagree	Useful Disagree	Useful Neutral	Useful Agree	Useful Strongly Agree	Useful N/A
Timely	Timely Strongly Disagree	Timely Disagree	Timely Neutral	Timely Agree	Timely Strongly Agree	Timely N/A

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* 10. How often do you use each of the following MERIC services?

	Never	Rarely	Sometimes	Often	Very Often
E-Learning Webinars	E-Learning Webinars Never	E-Learning Webinars Rarely	E-Learning Webinars Sometimes	E-Learning Webinars Often	E-Learning Webinars Very Often
MERIC Newsletter	MERIC Newsletter Never	MERIC Newsletter Rarely	MERIC Newsletter Sometimes	MERIC Newsletter Often	MERIC Newsletter Very Often
Contacted a Regional Liaison	Contacted a Regional Liaison Never	Contacted a Regional Liaison Rarely	Contacted a Regional Liaison Sometimes	Contacted a Regional Liaison Often	Contacted a Regional Liaison Very Often
Requested Presentation	Requested Presentation Never	Requested Presentation Rarely	Requested Presentation Sometimes	Requested Presentation Often	Requested Presentation Very Often
MERIC Website	MERIC Website Never	MERIC Website Rarely	MERIC Website Sometimes	MERIC Website Often	MERIC Website Very Often

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* 11. How satisfied are you with the assistance you receive in resolving problems?

Very Dissatisfied

Somewhat Dissatisfied

Neutral

Somewhat Satisfied

Very Satisfied

N/A - Did not receive assistance

Very Dissatisfied

Somewhat Dissatisfied

Neutral

Somewhat Satisfied

Very Satisfied

N/A - Did not receive assistance

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* 12. Would you recommend MERIC products or services to others?

Yes

Maybe

MERIC Customer Satisfaction Survey 2020

Missouri Economic Research and Information Center (MERIC)

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* 1. Which best describes you?

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* 2. How did you hear about MERIC?

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* 3. How often do you use the following?

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* 4. How helpful is the information you receive?

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* 5. How would you prefer to access MERIC information? Rank 1-4.

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* 6. Which information do you value the most? Rank 1-4.

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* 7. How satisfied are you that MERIC has the knowledge to answer your questions?

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* 8. In thinking about your most recent experience with MERIC, how would you rate your overall satisfaction

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* 9. Please rate the following. The information I was looking for on the MERIC website was:

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* 10. How often do you use each of the following MERIC services?

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* 11. How satisfied are you with the assistance you receive in resolving problems?

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* 12. Would you recommend MERIC products or services to others?

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* 13. What do you like most about the MERIC website?

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* 14. What do you like least about the MERIC website?

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* 15. Are there any data, research, or services you would like to see MERIC provide in the future?

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* 16. Do you have any other comments, questions, or concerns?