Customer Satisfaction Survey Template Question Title * 1. How likely is it that you would recommend this company to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 2. Overall, how satisfied or dissatisfied are you with our company? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Question Title * 3. Which of the following words would you use to describe our services? Select all that apply. Reliable High quality Useful Unique Good value for money Overpriced Impractical Ineffective Poor quality Unreliable Question Title * 4. Are we able to satisfy all your requirements per your permit as a lab? Extremely well Very well Somewhat well Not so well Not at all well Question Title * 5. When making queries to our laboratory how quickly are your inquiries handled? Excellent Above Average Average Below Average Poor Question Title * 6. How helpful is our staff? Excellent Above average Average Below average Poor Question Title * 7. Do you use any other laboratory for your analytical needs? If so who and why? Yes No Other (please specify) Question Title * 8. Do you have any other comments, questions, or concerns? Done